General Manager

Sky Zone•Flint, MI

18d•$72,000 - $82,000•Onsite

About The Position

The General Manager (GM) works under the guidance of the District Manager and is responsible for all park operations, including safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience across birthday parties, the café, and attractions. The GM leads by example and through the team, fostering a positive work environment, communicating clear expectations, and upholding Sky Zone standards. The GM oversees team members and customer service, revenue and expense management, and facility compliance and safety. The role includes developing Assistant General Managers and Team Leads, managing employment processes, driving revenue goals, managing expenses and inventory, coordinating with marketing, cultivating community relationships, and ensuring safety training and equipment compliance. The GM is accountable for overall park business performance, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing. Compensation ranges from $72,000 to $82,000 base pay, with a bonus opportunity. Compensation is based on qualifications, experience, and performance. The benefits package includes medical, dental, and vision coverage, as well as 401(k) eligibility subject to age and tenure requirements.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent education.
Have at least 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use Profit & Loss reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for extended periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

An associate or bachelor’s degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Serve as a hands-on leader and role model, supporting the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders; oversee the training they provide to park team members.
Create a positive park culture by recognizing accomplishments and understanding what motivates team members.
Oversee all phases of employment, including hiring, training, monitoring employee growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Provide a memorable customer experience and address customer service issues through listening, discussion, resolution, follow-up, and documentation.
Manage park operations and expenses according to Profit & Loss statements; oversee purchases, inventory, and park costs, and renegotiate terms when appropriate.
Drive park revenue goals for membership sales, birthday parties, and special events.
Work with the marketing team to develop or coordinate park promotions and marketing strategies.
Train employees on how their work contributes to park revenue goals.
Develop Front Desk Agents’ sales processes and strategies.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community.
Evaluate the efficiency and effectiveness of each department and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Check and monitor park attractions and equipment daily, complete related work orders and maintenance reports or other required documentation, and close attractions if necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.