General Manager

Pastini•Eugene, OR

About The Position

The General Manager (GM) is responsible for the complete operation of a single Pastini Pastaria restaurant. The role leads the development of the restaurant team and creates guest experiences through hospitality and quality food. Responsibilities include hiring and developing management and hourly teams; overseeing financial performance, daily safety, sanitation and cleanliness, food preparation, guest service, and company initiatives; and maintaining the building and equipment. The GM communicates and administers company policies, procedures, and best practices, and promotes a respectful workplace free of harassment and discrimination, whether on or off the premises. The GM is expected to work 45–50 hours per week or as required by the needs of the business. Hours may increase during weeks involving key holidays, meetings, training, inventory, menu rollouts, special events, or understaffing. The role requires exposure to all meal periods, including Friday and/or Saturday dinner service weekly, as well as productive weekly overlap with management team members. The GM is expected to adapt to business needs, use good judgment, and make decisions focused on service and business results, consulting Pastini resources and partnering with the District Manager. The GM leads daily operations and holds the team accountable to Pastini’s standards and Core Values; trains and develops employees; identifies, interviews, hires, and onboards talent; participates in personnel decisions; and ensures schedules meet business needs while supporting guest experience and financial responsibility. Administrative duties include accounting, payroll, inventory, ordering, cash handling, personnel records, communication with headquarters, and log-book documentation. The GM maintains regulatory and company standards for safety and sanitation, supports inspection readiness, and maximizes profitability and sales through budget management, product knowledge, training, hospitality, and guest experience. The position also requires open and honest communication and collaboration with executive leadership.

Requirements

Valid driver’s license and auto insurance; must use own car at times.
Strong leadership, teaching, and team-development skills.
Ability to cultivate high-performing teams and positively influence and manage through others.
Excellent interpersonal communication and presentation skills.
Self-motivation and ability to solve complex problems.
Ability to work collaboratively in a team-oriented environment.
Passion for hospitality and providing guests and team members with a high standard of service.
Flexibility and grace in responding to change, and ability to drive change and growth initiatives.
Ability to make decisions in the best interest of guests and Pastini’s Core Values.
Positive, interactive floor presence during peak business hours.
Ability to hold oneself, the management team, and hourly employees accountable to expectations.
Ability to take complete ownership of the business.
Ability to meet the stated work-hour expectations, including increased hours when business needs require and weekly Friday and/or Saturday dinner service.
Ability to perform the principal responsibilities of restaurant operations, financial management, team development, administration, safety, sanitation, hospitality, and sales.

Responsibilities

Lead and execute successful day-to-day restaurant operations, modeling Pastini’s standards, behaviors, Core Values, Purpose, Goals, and culture.
Train and develop management and hourly employees, ensure employees attend training workshops and are paid properly, and prepare team members for future career opportunities.
Document employee development by writing and delivering performance reviews and development plans, and taking action on them.
Identify talent; interview, hire, and onboard employees; and participate in personnel decisions, including transfers, promotions, and terminations.
Ensure schedules meet business needs and support an excellent guest experience while maintaining financial responsibility.
Perform administrative duties, including accounting, payroll, inventory, ordering, cash handling, maintaining personnel files, communicating with the headquarters team, and documenting in the log book.
Maintain the restaurant, building, and equipment, including interior and exterior cleanliness and operation.
Follow applicable local, state, and federal regulations and Pastini standards for safety and sanitation; support strong Health Department, third-party, and internal inspection results.
Treat employees with respect, provide positive leadership, and foster an environment where people can succeed and thrive.
Provide generous, friendly hospitality to guests, vendors, and employees.
Maximize profitability by meeting or exceeding budgeted P&L goals, with emphasis on sales, labor, and food cost.
Maximize sales through product knowledge, training, hospitable service, guest loyalty, and experiences that exceed expectations.
Communicate and collaborate openly and honestly with the Executive Leadership Team regarding business plans and execution.
Work 45–50 hours per week or as business needs require, with exposure to all meal periods, including Friday and/or Saturday dinner service weekly, and productive weekly overlap with management team members.
Use good judgment, consult Pastini resources, and partner with the District Manager when making business decisions.
Use a personal car when required and maintain a valid driver’s license and auto insurance.