General Manager(02550) - 401 W. National Road
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store image and standards, customer service, attendance, cleanliness, marketing, and profitability. The manager must set an example, follow all company policies and procedures, and expect the same from the crew. The role also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position involves frequent standing and reaching, short-distance walking, occasional sitting for paperwork, lifting and carrying supplies, moving trays, and occasional climbing, bending, crouching, and squatting. Delivery duties may include driving, walking, carrying products, and navigating stairs. Work may involve changing temperatures, food odors, cornmeal dust, cramped areas, hot surfaces and tools, sharp edges, moving mechanical parts, and sometimes adverse weather. Team members may use computers, telephones, calculators, and food-preparation tools.
Requirements
- Judgment, math skills, and the ability to multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly; use a calculator if needed.
- Ability to make correct monetary change.
- Verbal, written, and telephone communication skills, including the ability to understand and give correct written instructions.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to coordinate eyes and hands/fingers to make precise movements rapidly and accurately.
- Ability to navigate delivery areas and locate addresses using a map.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
- Ability to perform the physical tasks described, including standing, walking, lifting, carrying, reaching, and navigating stairs.
Responsibilities
- Oversee everything that happens during the shift and set an example for the crew.
- Follow company policies and procedures and ensure the crew does the same.
- Manage staffing, paperwork, schedules, cost controls, cash controls, inventory, and food management.
- Maintain store image and standards, cleanliness, attendance, and punctuality.
- Provide customer service and manage customer relations.
- Support marketing and store profitability.
- Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, and complete associated paperwork.
- Clean equipment and the facility.
- Deliver products within the designated delivery area when required.
Benefits
- On-the-job orientation and training.
- Flexible work environment.
- Opportunities for advancement, including progression to general manager, franchisee, or Manager Corporate Operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
