General Manager

Property Management • Dallas, TX

6d

About The Position

The General Manager leads all aspects of hotel operations through empathetic leadership, effective communication, humility, innovation, and financial focus. The role cultivates team synergy and a service culture to deliver an excellent guest experience, uphold the brand and company reputation, and exceed performance standards. The General Manager provides leadership and strategic planning across departments, contributes to budgets and forecasts, and works with regional accounting and operations teams to analyze monthly P&L statements. The position also focuses on optimizing revenue and profitability, developing and retaining team members, recruiting talent, participating in revenue meetings, completing required reporting, engaging with the local community, and managing hotel accounting duties, including accurate and timely payroll.

Requirements

• Current or prior hotel General Manager experience, and/or at least 3 years of hotel rooms, operations, or sales leadership experience with major brands such as Hilton, Marriott, or Hyatt.
• Ability to defuse distressed associates and guests and achieve the best possible outcome.
• Ability to learn systems technology.
• Professionalism and a commitment to presenting one's best self.
• Excellent written, verbal, and presentation skills.

Nice To Haves

• Hospitality certifications such as CHA, CHRM, or CHSP.

Responsibilities

• Provide leadership and strategic planning to all hotel departments in support of service culture, operations, and guest satisfaction.
• Champion the brand and company reputation and work to exceed performance standards.
• Contribute to financial forecasts and budgets.
• Analyze monthly P&L statements with regional accounting and operations teams.
• Optimize room, food and beverage, and other hotel revenues to maximize profitability.
• Build a supportive team environment through training and development, coaching and counseling, and mentorship.
• Develop a fun, ambitious, and loyal team using effective retention techniques.
• Recruit top talent through internal and external methods.
• Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
• Complete reporting required by the company, brand, or other requestors.
• Participate in local community activities and events, including volunteer work.
• Manage hotel-specific accounting duties, including timely and accurate payroll.

Benefits

• Quarterly bonuses
• Paid time off
• Vacation reimbursement for rest and relaxation
• Health insurance effective the first of the month following hire
• 401(k) with employer match
• Employee Assistance Program
• Cell phone reimbursement
• Hotel travel discounts
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Employee Assistance Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed