General Manager

Little Caesars•Tahlequah, OK

21d•Onsite

About The Position

The General Manager (GM) is responsible and accountable for all restaurant activities and the day-to-day operation. The role includes maintaining high service standards, leading and developing the restaurant team, upholding policies and procedures, and achieving financial results. The GM ensures employees perform their responsibilities and meet expectations. The GM reports to the Coach and is managerially responsible for Assistant Managers, Shift Leads, and Team Members.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Two to four years of supervisory experience in food service required.
Financial-management skills to control food costs, labor costs, and expenses and meet financial goals.
Strong organizational, teamwork, and leadership skills.
Experience supervising and training staff, including safety training.
Strong oral and written communication skills.
Knowledge of Microsoft Word and Excel and general computer functions.
Thorough knowledge of catering, food preparation, planning, and presentation to perform analytical work, including reviewing P&L reports and past sales records.
Ability to meet the described physical demands, including frequently lifting or moving up to 50 pounds.

Nice To Haves

College degree.

Responsibilities

Lead restaurant operations, deliver the company’s culture, service model, and core values, and protect the brand.
Own guest satisfaction, KPI results, HR, restaurant safety and security, facilities, cash handling, service speed, organization, cleanliness, and sanitation.
Manage the restaurant employee life cycle, recruit team members in accordance with recruitment guidelines and in association with the Coach, and staff, train, and develop managers and hourly employees.
Set performance expectations; conduct orientations, training sessions, team meetings, feedback, and quarterly check-ins; and write and implement management development and performance plans.
Monitor employee performance, document matters that may require corrective or disciplinary action, and maintain appropriate employee-file paperwork.
Manage store-level profitability, drive restaurant sales, lead local store marketing and community engagement, and oversee inventory, ordering, scheduling, and labor management.
Keep the Coach or Corporate promptly and fully informed of significant issues and positive events, take corrective action where needed, and suggest alternatives when appropriate.
Create a positive working environment and maintain cooperative relationships that support employee morale, productivity, and efficiency.
Carry out responsibilities in accordance with organizational policies and applicable laws; with input, support, and approval from the Coach or Upper Management, interview, hire, train, plan and direct work, appraise performance, reward and discipline employees, address complaints, and resolve problems.
Prioritize and organize assignments, delegate work, identify and solve problems, and work effectively with limited supervision.