General Manager

MCR Hotels•Dublin, OH

About The Position

The General Manager is responsible for ensuring cleanliness and friendly service throughout the hotel, with every room online every day and night. The role ensures that managers and team members carry out their daily responsibilities and checklists, and that the hotel maintains MCR standards for guest satisfaction, cleanliness, product consistency and quality, and teamwork. The General Manager conducts daily walks of guest rooms and public spaces, checks cleanliness and service, tests mechanical equipment, verifies daily room inspections, and oversees onboarding, audits, reports, brand quality assurance, safety inspections, preventative maintenance, work schedules, training, coaching, timekeeping, purchasing, invoice processing, and inventory management. The role also promotes a positive learning culture and communicates career development opportunities. The position requires a positive, adaptable leader who can follow procedures, make decisions under pressure, resolve guest and coworker concerns, work with financial information, meet deadlines, use approved computer tools, and lead team members in providing friendly guest service. A varied schedule, including evenings, nights, weekends, and holidays, may be required based on hotel needs.

Requirements

Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to evaluate alternatives and make decisions quickly and accurately.
Ability to work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
Effective listening, clarification, and conflict-resolution skills when addressing coworker and guest concerns.
Ability to understand financial information and data and perform basic arithmetic.
Attention to detail and ability to meet deadlines.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
Clear communication skills.
Ability to lead team members in providing friendly guest service.
Valid driver's license.
Must be at least 18 years old; must meet the legal age to serve alcoholic beverages at select properties.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing reports and correspondence, and speaking effectively before groups.
Ability to stand or remain stationary for long periods, including 3–4 hours at a time.
Ability to operate computers and other office equipment, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Ability to inspect and visually observe details at close and long range.

Nice To Haves

Bachelor’s or Associate’s degree preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.
Basic market knowledge.

Responsibilities

Conduct daily walks of guest rooms and public spaces to assess service, cleanliness, and the condition of mechanical equipment.
Verify that rooms are inspected daily and that room inspection checklist cleanliness standards are met.
Ensure managers and team members complete their daily responsibilities and operational checklists.
Onboard new team members and ensure new-hire onboarding checklist processes are followed.
Ensure Daily Summary and Night Audit processes are completed according to policy.
Start and complete shift handover reports on each shift, and sign off on and upload required daily reports to the MCR report storage platform.
Oversee adherence to MCR-approved brand standards and quality assurance expectations, conduct brand self-audits, and make corrections based on broader audits.
Ensure team members wear approved uniforms and name tags and greet guests warmly.
Ensure fire and life safety inspections are current and correct identified deficiencies.
Confirm preventative maintenance tasks are completed and visually check their quality and consistency.
Ensure team members follow established work schedules and arrange department shift coverage as needed, including for line-level call-outs.
Build a learning culture, provide role training, communicate career growth opportunities, and give timely, constructive feedback.
Review the previous day's team member time-clock punches according to policy.
Ensure purchases follow the required purchase order process and invoices are submitted through the approved accounts payable system.
Ensure invoices are processed or accrued to the correct time period.
Keep approved storage areas clean and follow the inventory program.
Promote happy guest experiences, spotless cleanliness, consistent quality, and teamwork across the hotel.