General Manager

Shamin Hotels Master•Towson, MD

About The Position

Shamin Hotels is seeking a Hotel General Manager to oversee all aspects of hotel operations, ensure an excellent guest experience, and support profitability. The role leads hotel personnel and department heads, manages day-to-day operations, and establishes standards and procedures for effective hotel management. The General Manager also oversees financial performance, sales and marketing efforts, quality assurance, regulatory compliance, community relations, and long-term strategic planning. Shamin Hotels is a family-owned and operated hospitality company based in Central Virginia. It describes itself as the largest hotel owner and operator in Virginia, with more than 70 hotels across multiple states and plans for further expansion. The company emphasizes teamwork, ownership, learning, hospitality, internal advancement, and creating memorable guest experiences.

Requirements

Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
Extensive hospitality industry experience with progressively increasing responsibility.
Previous hotel management experience, such as Assistant General Manager, Director of Operations, or Department Head.
Demonstrated leadership, team management, and success achieving operational and financial goals.
Excellent leadership and management skills, including the ability to motivate and inspire a diverse team.
Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.
Excellent communication and interpersonal skills for interacting with guests, staff, and stakeholders at all levels.
Strong problem-solving and decision-making abilities, including finding solutions to complex challenges.
Proficiency with hotel management software and technology, including property management systems and revenue management systems.
Attention to detail and commitment to high standards of quality and service.
Flexibility and adaptability in a fast-paced, dynamic environment.
Strong customer service orientation and passion for exceptional guest experiences.
Integrity, professionalism, and commitment to ethical standards.
Resilience and ability to remain calm under pressure.
Initiative and a proactive approach to problem-solving and continuous improvement.
Cultural sensitivity and awareness, particularly in diverse and international environments.
Lead by example, maintain a positive attitude, and be willing to work alongside the team when needed.

Nice To Haves

A master's degree or MBA may be preferred by some employers.
Optional Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) certification.

Responsibilities

Provide leadership to hotel staff and department heads, aligning their work with hotel goals and objectives.
Supervise hotel personnel, including hiring, training, scheduling, evaluating, and disciplining staff as needed.
Foster a positive work environment that encourages teamwork, collaboration, and high morale.
Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and other departments.
Develop and implement operational policies and procedures.
Monitor hotel performance metrics, including occupancy rates, revenue per available room, and guest satisfaction, and take corrective action as needed.
Maintain high standards of customer service and hospitality throughout the hotel.
Address guest complaints and concerns promptly and effectively, and implement strategies to improve guest experience and retention.
Develop and manage the annual hotel budget, including revenue forecasting, expense management, and profit optimization.
Monitor financial performance against budget, implement cost controls, and identify opportunities to increase revenue and profitability.
Work with sales and marketing to attract and retain guests, increase occupancy, and drive revenue.
Maintain relationships with corporate clients, travel agencies, and other stakeholders to promote the hotel and generate business.
Ensure compliance with applicable laws, regulations, industry standards, health and safety regulations, labor laws, and licensing requirements.
Conduct inspections and audits to maintain standards for cleanliness, safety, and service quality.
Represent the hotel in the local community and build relationships with local businesses, government officials, and community organizations.
Participate in industry events, conferences, and trade shows to promote the hotel and develop business relationships.
Develop and execute long-term plans, including expansion, renovation, and rebranding initiatives.
Monitor industry trends, market conditions, and competitors to identify opportunities and challenges and adjust hotel strategies.