General Manager

United Access•Springfield, MO

21d

About The Position

United Access is seeking a hands-on General Manager to lead the overall operation and growth of a branch in Springfield, Missouri. The General Manager is responsible for sales leadership, operations management, customer experience, team leadership, financial performance, and branch profitability. The role involves active participation in sales as well as management of day-to-day operations across sales, rentals, service, and other branch functions. Depending on the location, the General Manager may directly oversee service department performance and personnel. The General Manager leads a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members. The position focuses on growing revenue, managing the branch P&L, developing employees, improving customer satisfaction, and helping customers access wheelchair-accessible vehicles, mobility equipment, adaptive driving solutions, rentals, and service. The stated annual base pay range is $80,000–$100,000, with an incentive bonus plan. The role is classified as exempt and follows a Monday–Friday daytime schedule.

Requirements

At least 3 years of leadership experience in a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar role with responsibility for business performance.
At least 3 years of experience leading a team of five or more employees.
Proven experience managing business results, revenue targets, or P&L performance.
Strong sales leadership and customer relationship skills.
Experience coaching and developing employees.
Strong organizational, communication, and problem-solving abilities.
Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools.
Valid driver's license and acceptable driving record.

Nice To Haves

Experience in an automotive dealership, powersports, RV, equipment, transportation, rental, mobility, or service-based business.
Branch management experience.
Retail or service business leadership experience.
Experience overseeing both sales and service operations.
Knowledge of disability, accessibility, or mobility solutions.
Bilingual skills.

Responsibilities

Own branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.
Analyze and manage the store P&L, budgeting, inventory, accounts receivable, and key business metrics.
Develop and execute local sales and business development strategies.
Ensure operational excellence across sales, rentals, service, and branch operations.
Oversee service department performance and personnel in locations where this responsibility applies.
Monitor key performance indicators and implement action plans to improve results.
Actively participate in sales and lead by example in generating vehicle, mobility equipment, and rental sales.
Coach team members on lead management, customer engagement, and closing techniques.
Ensure consistent customer follow-up and pipeline management, and support customers from consultation through vehicle delivery.
Lead and develop branch team members across sales, service, rentals, operations, and administrative functions.
Recruit, hire, onboard, train, and develop team members.
Conduct performance reviews, coaching conversations, and development planning.
Foster accountability, teamwork, customer service, and continuous improvement.
Lead overall customer satisfaction and build trust with customers, caregivers, and healthcare professionals.
Ensure customers receive expert guidance on mobility and accessibility solutions.
Resolve escalated customer concerns quickly and professionally.