Tropical Smoothie Cafe General Manager
About The Position
The General Manager, also referred to as the Café Manager, serves as a brand ambassador and is responsible for driving café profitability through profit-and-loss management while developing a crew that provides customers with excellent hospitality. The ideal candidate aligns with the brand’s culture and values and delivers results in a fast-paced environment. The manager monitors sales and costs against budget expectations and historical performance, works to meet profit goals, maintains customer satisfaction and brand loyalty, and ensures sanitation and appearance standards. The role also involves communicating marketing materials, executing sales and marketing programs, and growing sales through business-community relationships and local marketing campaigns. The position requires open availability and a commitment to working 45 hours per week.
Requirements
- At least 3 years of managerial experience in the restaurant or fast-casual field.
- Open availability.
- Experience growing sales and providing excellent customer service.
- Demonstrated ability to drive operational excellence in both front-of-house and back-of-house operations.
- Proven track record of managing cost of goods and labor.
- Strong skills in understanding profit-and-loss reports and budgets.
- Basic computer skills, including Microsoft Word, Excel, and Outlook.
- Effective verbal and written communication skills.
- Ability and willingness to work 45 hours per week.
Nice To Haves
- ServSafe® Certification.
- Ability to thrive during fast-paced rush periods with an attitude of accountability.
Responsibilities
- Monitor café sales growth and cost control against budget expectations and historical performance to meet profit goals.
- Maintain and exceed customer expectations to build brand loyalty.
- Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
- Communicate and stay updated on marketing and promotional materials.
- Execute marketing and sales programs in accordance with applicable guidelines.
- Grow café sales by cultivating business-community relationships and initiating local store marketing campaigns.
- Recruit, hire, train, and develop employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
