General Manager

Community Choice Financial Family of Brands•Douglasville, GA

21d•Onsite

About The Position

The General Manager at Titlemax in Douglasville, Georgia, leads the store’s daily operations and team to grow revenue, meet company performance standards, maintain compliance, and provide customer-focused service. The role includes coaching and developing team members, managing customer transactions and risk within established limits, overseeing cash and inventory controls, and ensuring the store is properly staffed and maintained. The position is full-time, in person, and requires regular attendance, including weekends, for at least 40 hours per week. The stated base pay is $19.25 per hour, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency using phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop team members, including training on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing, business-to-business partnership, referral, and community or in-store event efforts to build revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash discrepancies, vault activity, inventory, deposits, and expenses.
Conduct store opening and closing procedures and train new staff in keyholder duties.
Participate in selecting, reviewing, hiring, and retaining employees.
Develop work schedules based on budget, workload, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain the store’s interior and exterior appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and proper display of seasonal and promotional materials.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Hourly base pay of $19.25 and eligibility for performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year, with accrual increasing over time.
Business-casual dress code that includes jeans and sneakers.