Restaurant General Manager

Potbelly•Falls Church, VA

54d•Onsite

About The Position

The General Manager (GM) is the leader of the Potbelly shop, responsible for bringing positive energy to build and inspire teams, and to make Potbelly a fun place for customers. The GM needs to have the ability to see the "Big Picture" of running the business, coach and develop people, execute outstanding product quality and exceptional customer service, and build sales while controlling costs for each shift. This role requires multitasking and adherence to Potbelly standard operating policies and procedures.

Requirements

Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
High School degree.
Must have Open availability.
Must be trained and pass a Food Safety Certification course (ServSafe or equivalent).
Ability to comprehend and communicate in English via verbal and written communication.
Must spend 80-90% of time on the shop floor in the Front of the House.
Must have financial literacy.
Ability to understand financial reports.
Exceptional customer service skills.
Strong time-management skills.
Ability to multi-task, to prioritize and to organize.
Strong interpersonal skills.
Ability to select, develop, inspire and manage strong teams.
Strong communication skills, both written and verbal.
Ability to delegate, follow-up and hold team accountable.
Ability to create and execute effective plans to build the business.
Must have the ability to set budgets and maintain food and beverage cost.
Ability to follow expectations and guidelines set by Potbelly.
Microsoft Office skills.

Nice To Haves

Experience in the Restaurant Industry, preferred.
Bachelor’s degree, preferred.
Lives in the neighborhood and is involved in the community, the school and local business, social and not-for-profit activities.

Responsibilities

Select and hire employees who represent Potbelly Values.
Train and develop all employees, assess staff abilities, and create/implement effective development plans.
Create and enforce a plan to reduce turnover.
Delegate tasks to the team and provide follow-up, holding the team accountable.
Build relationships among team members and provide open communication on goals.
Recognize positive contributions and provide timely performance appraisals.
Educate and enforce personnel policies, labor laws, and security/safety procedures.
Administer employee benefits and payroll procedures.
Make customers happy, effectively handle complaints/issues, and measure/improve customer satisfaction and loyalty.
Maintain a clean and inviting shop, ensuring cleanliness, maintenance, and security standards are met.
Ensure product quality, safety, and sanitation standards are met.
Provide fast, friendly, and accurate service.
Continuously improve customer feedback program scores.
Increase comp sales and deliver budgeted sales.
Create marketing plans and lead local shop marketing to increase sales.
Be involved in the community, schools, and local business activities.
Create a shop plan to continuously improve the business.
Control cost of goods, variances, and inventories.
Staff and schedule appropriately to control labor costs.
Ensure proper cash handling and deposit procedures are followed.
Ensure appropriate inventory and ordering systems are in place.
Understand and learn from financial reports, and increase flow-through.