General Manager

Community Choice Financial Family of Brands•Thomson, GA

21d•Onsite

About The Position

The General Manager (GM) leads the Titlemax store in Thompson, Georgia, managing daily operations and team performance to grow revenue, maintain compliance, and deliver customer service. The role includes coaching and developing team members, managing customer transactions and store operations, overseeing staffing and security, and supporting local marketing and community engagement. The position is full-time, requires regular in-person attendance including weekends, and includes at least 40 hours per week. The position pays $19.25 per hour and is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop team members through training on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules according to budget, workloads, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the interior and exterior appearance of the store and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and proper display of seasonal and promotional materials.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.