General Manager(07484) - 802 E. Washington St.

Domino's Franchise•Nashville, NC

About The Position

The General Manager oversees total store operations, leading delivery drivers and customer service representatives to ensure orders are prepared and expedited quickly and correctly. The role maintains staffing and employee schedules according to business needs, coordinates store opening and closing duties, supports customer service and dispute resolution, and helps ensure delivery vehicles and operations meet Domino’s standards. The General Manager also trains the General Manager in Training (GMIT), manages inventory and supply needs, and promotes teamwork and a sense of urgency.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order-entry system.
Ability to handle dispute resolution and customer concerns.
Ability to ensure delivery vehicles meet mechanical and visual inspection standards.

Responsibilities

Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
Oversee total store operations and ensure the store meets Domino’s Operation Evaluation Review standards.
When closing, make end-of-night bank deposits and complete nightly product inventory counts.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Communicate with managers and staff about matters affecting business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Train the GMIT on all aspects of store operations.
Maintain staffing levels that reflect business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and help ensure unhappy customers return.
Ensure delivery vehicles pass mechanical and visual inspections.
Help route delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Read and understand the P&L ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote a teamwork-oriented, energetic, and fun atmosphere.