General Manager(05514) - 1017 E. 10th St.
About The Position
The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role involves maintaining appropriate staffing and employee schedules, communicating with managers and staff about business operations, and upholding Domino’s operating, service, grooming, uniform, and appearance standards. The General Manager also supports customer service and dispute resolution, delivery routing, vehicle inspections, inventory and supply planning, and training the General Manager in Training (GMIT). The position includes opening and closing duties, including preparing the store for opening, completing nightly product inventory counts, and making bank deposits.
Requirements
- Ability to read and understand a P&L ledger.
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
- Ability to provide quality customer service by phone and in person.
- Comfort with dispute resolution.
- Ability to ensure delivery vehicles pass mechanical and visual inspections.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Complete bank deposits and nightly product inventory counts when closing.
- Ensure the store is properly set up and ready to receive orders at opening.
- Foster a sense of urgency with every order.
- Ensure the store operates according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations and communicate with managers and staff about matters affecting business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that match business needs throughout the day.
- Create and maintain employee schedules based on labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Resolve disputes and work to make unhappy customers returning customers.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Read and understand the P&L ledger.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
- Provide quality service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
