Assistant Manager(05514) - 1017 E. 10th St.
About The Position
The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role helps maintain staffing levels that match business needs throughout the day, supports store opening and closing procedures, and promotes a sense of urgency, teamwork, energy, and fun. The Assistant Manager also assists with driver routing, delivery vehicle inspections, customer dispute resolution, product promotion, and quality service to internal and external customers. Cross-training includes preparing products and ingredients, operating the pizza oven, boxing orders, and completing opening and closing procedures.
Requirements
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that reflect business needs throughout the day.
- When closing, complete end-of-night bank deposits and nightly product inventory counts.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Promote a sense of urgency with every order.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
- Provide quality customer service to internal and external customers in person and over the phone.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
