Assistant Manager(07484) - 802 E. Washington St.
About The Position
The Assistant Manager leads a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role helps maintain staffing levels that match business needs throughout the day and supports store opening and closing procedures, including preparing the store for opening, making bank deposits, and completing nightly product inventory counts. The Assistant Manager promotes a sense of urgency and teamwork, provides quality customer service, resolves customer disputes, and supports delivery operations. The role also helps route drivers, checks delivery vehicles, promotes products and specials, and receives cross-training in food preparation and store procedures.
Requirements
- Ability to speak and write clearly.
- Ability to use a computer-based order-entry system.
- Comfort with dispute resolution and customer service.
- Ability to uphold grooming, uniform, and appearance standards.
Responsibilities
- Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
- Maintain staffing levels that match business needs throughout the day.
- When closing, make end-of-night bank deposits and complete nightly product inventory counts.
- When opening, ensure the store is set up and ready to receive orders on time.
- Promote a sense of urgency with every order.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
- Provide quality service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
