General Manager, Student Living

CLS Living•Houston, TX

About The Position

CLS Living is seeking a dynamic, experienced General Manager to lead a student housing community. The General Manager oversees day-to-day operations, team development, financial performance, and strategic planning, while delivering high-quality service to residents and partners. The role leads a mid-size team in a hands-on, fast-paced collegiate environment and promotes an inclusive, collaborative workplace and resident community. The General Manager oversees leasing, maintenance, customer service, vendor management, property administration, compliance, budgeting, marketing, and resident engagement. They build relationships with residents, parents, university partners, local schools, student organizations, and the surrounding community. The position requires a solutions-first approach, strong leadership, and a commitment to improving resident experience and property performance. The listed pay range is USD $74,000–$78,000 per year. A bachelor’s degree is preferred, or candidates may qualify through 2–5 years of relevant housing experience or an equivalent combination of education and experience.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency with property-management software; Entrata is preferred.
Working knowledge of market-rate and LIHTC programs, Fair Housing laws, and EEO laws.
Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.
Ability to lead a mid-size team in a fast-paced, hands-on environment.
Strong communication, relationship-building, and problem-solving skills, with professionalism and integrity.

Nice To Haves

Bachelor’s degree.
Experience with Entrata property-management software.
Experience in student or multifamily housing.

Responsibilities

Build, lead, and develop a high-performing team that reflects CLS Living’s values and culture.
Foster a collaborative, positive, and professional environment for staff and residents.
Ensure staff training in landlord/tenant statutes, Fair Housing, and safety regulations.
Promote positive relationships with residents, parents, staff, university partners, and the surrounding community.
Encourage team visibility on campus and in the local business community to strengthen brand presence and engagement.
Oversee daily leasing, maintenance, customer service, and vendor-management operations.
Implement and refine systems and procedures to improve operational efficiency and reduce costs.
Supervise maintenance and contracted services to maintain curb appeal, cleanliness, and safety.
Ensure compliance with legal, regulatory, and company policies.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Maximize Net Operating Income through cost control, revenue generation, and strategic budgeting.
Keep leasing, accounting, and property-management systems up to date and ensure effective use.
Analyze financial reports, manage budgets, and provide regular variance and performance updates.
Oversee timely payroll, invoicing, and hiring documentation.
Develop and execute an annual marketing plan and track daily and weekly leasing goals.
Ensure marketing channels, websites, and printed materials represent the brand accurately and positively.
Conduct market research and coach the team to maintain knowledge of the property and its competitive landscape.
Plan and execute resident events to encourage community engagement and satisfaction.
Collaborate with local schools and student organizations on outreach and partnership opportunities.