General Manager

Charlestowne Hotels•Charleston, SC

21d

About The Position

The General Manager leads the successful operation and administration of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. The role focuses on delivering an exceptional guest experience while maximizing hotel profitability through effective strategies and a competent, motivated, and empowered team. The General Manager also participates in the local community and represents the hotel positively. The General Manager oversees hotel operations, staffing, property-based human resources and accounting functions, financial planning and reporting, marketing strategy, revenue management, sales strategies, and guest satisfaction. The role requires active collaboration with managers and supervisors, consistent operating procedures, regular staff communication, and attention to the cleanliness and condition of hotel areas and equipment.

Requirements

College degree.
Five years of related experience in hotel operations.
Strong verbal and written communication skills.
Significant attention to detail.
Complete understanding of NOI profitability and budget goals.
Computer skills.

Nice To Haves

Experience with hotel information systems is preferred.
Construction experience is recommended but not required.

Responsibilities

Create a culture-forward atmosphere for guests and team members.
Implement systems that provide consistently high service and distinctive guest experiences.
Develop, motivate, train, and educate team members to support their growth and goals.
Lead by example and promote a collaborative, hands-on team mentality.
Learn and share the property's history and branding, build local community relationships, and support fellow hospitality businesses.
Monitor competitors, local events, and hospitality trends.
Collaborate with managers and supervisors to meet or exceed financial budget and guest service goals.
Establish operating procedures and ensure they are consistently followed.
Schedule hotel staff appropriately to meet guest needs while staying within labor budgets.
Oversee property-based human resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow, and annual budget writing.
Assist with developing the annual marketing plan and budget, including strategies to increase occupancy and revenue.
Participate in weekly revenue management and sales strategy calls.
Conduct daily stand-up meetings with management and staff to keep employees informed.
Ensure equipment and hotel areas are clean and in proper condition, and that required inspections are completed consistently.
Monitor guest service scores, review results with staff, identify improvement areas, and create staff incentives.
Handle guest feedback and special requests, resolve guest issues, and respond to guest reviews.
Demonstrate commitment to guest service and take initiative to speak with guests.
Maintain a positive attitude and remain calm and patient in all situations.
Represent the hotel positively in the community.