General Manager

SpringHill Suites Chandler • Chandler, AZ

4d • Onsite

About The Position

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel for the Select Service Division. The role oversees daily hotel operations, financial performance, sales efforts, staff development, guest service, and the cleanliness and maintenance of the property.

Requirements

• At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
• Maintain a warm and friendly demeanor.
• Effectively communicate verbally and in writing with employees at all levels and with guests.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Handle problems effectively, including anticipating, preventing, identifying, and resolving them.
• Understand and evaluate complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
• Perform other duties as requested by management.

Responsibilities

• Tour operating departments daily and make adjustments as needed through department heads.
• Conduct weekly staff meetings and training sessions, and review past and future sales and operating efforts.
• Meet financial review dates and complete corporate-directed programs on time.
• Hold monthly financial reviews with department managers, M.I.D.s, and available supervisors.
• Ensure department heads maintain budgeted productivity and follow Highgate Hotel checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored programs.
• Conduct daily HHBR meetings with the Director of Sales to review prospecting and account calls and their potential business results.
• Participate in hotel sales efforts, including calling on key accounts, meeting clients, hosting events, and meeting on-site contacts.
• Participate in scheduled Manager on Duty coverage.
• Maintain direct contact with management trainees and monitor their development.
• Follow Highgate Hotel policies and procedures, and train new managers to ensure compliance.
• Oversee and assist with the hotel budget process.
• Ensure service-standard training is conducted in each department, including Garden Standard of the Week training.
• Help create a positive, guest-focused, team-oriented environment through employee development and motivation.
• Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
• Ensure invoices are processed daily through the accounts payable process.
• Ensure required financial-document information is sent to the Corporate Office monthly in accordance with the accounting calendar.
• Maintain the physical property through inspections and preventive maintenance programs with department managers.
• Ensure employees provide attentive, friendly, courteous, and efficient service to guests, managers, and coworkers.
• Prepare monthly forecasts of hotel revenues and line-item expenses, analyzing prior and projected data to create an accurate reforecast.
• Conduct management interviews and follow hiring procedures; ensure managers follow required interviewing and hiring standards for departmental staff.
• Interview final candidates for vacant hotel management positions before an offer is extended.
• Conduct Executive Committee performance appraisals and ensure managers properly administer staff appraisals.
• Motivate, coach, counsel, and discipline management personnel in accordance with Highgate procedures, and ensure managers follow standards for counseling and discipline.
• Perform other duties as requested by the Vice President or Regional Director of Operations.
• Ensure employees receive fair and equitable treatment under Highgate Hotel procedures.
• Meet clients and prospective clients on the property and assist with property tours and sales efforts.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure hotel safe-handling procedures are followed, including security and monthly safe audits.
• Ensure monthly credit meetings are held and take an active role in credit and collection policies.
• Complete required corporate training modules and become certified to deliver required training.
• Ensure all scheduled meetings take place on the property.
• Attend required hotel meetings and trainings and maintain regular attendance as required by the hotel schedule.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed