416 General Manager

WhiteWater Express Car Wash • Gatesville, TX

6d • $60,000 - $65,000 • Onsite

About The Position

The General Manager is responsible for the overall performance and operations of a WhiteWater Express location. The role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages the location’s financial and operational success. The position reports directly to the Area Director.

The role calls for 45–50 hours per week, with flexibility to adjust as needed to meet business demands. It involves working outdoors in varying weather conditions and moving throughout a fast-paced environment. The stated base salary is $60,000–$65,000, depending on assigned location, with potential for a performance-based bonus that varies with results and is not guaranteed.

Requirements

• High school diploma or equivalent; a combination of experience and/or education will also be considered.
• 1–3 years of management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and management capabilities with proven sales acumen.
• Excellent verbal and written communication skills and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and POS systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, bend, and move throughout a fast-paced environment.
• Availability to work 45–50 hours per week, with flexibility to adjust as business demands require.

Nice To Haves

• Car wash experience is not required.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through coaching and leadership development.
• Lead by example and foster a team-oriented environment where employees feel empowered to lead.
• Recruit, hire, train, and develop team members while managing performance and retention.
• Provide a safe, clean, five-star experience for customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while promoting a respectful environment.
• Educate customers about wash products, packages, memberships, and promotions to support satisfaction and sales.
• Create and communicate schedules for daily and weekly operations.
• Ensure maintenance tasks are completed, the location is clean, and site standards are met.
• Troubleshoot equipment and partner with Facilities and IT to resolve issues promptly.
• Uphold company policies and enforce safety protocols across operations.
• Drive revenue growth through team development and effective customer interactions.
• Use KPI tools to increase membership revenue and retention.
• Manage controllable costs with support from the Area Director and insights from Business Intelligence dashboards.
• Review and approve employee hours, ensuring payroll accuracy and compliance with company policies.
• Manage hiring, training, employee performance, and development.
• Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Performance-based bonus eligibility under the company incentive plan; payments vary with results and are not guaranteed.
• Medical, dental, and vision benefits.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Career advancement pathways.
• Free weekly car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED