General Manager

Sincere Hospitality•Houston, TX

17d

About The Position

The Hotel General Manager leads the hotel’s operations and team, setting the tone for a positive workplace and an excellent guest experience. The role requires knowledge of hotel-brand standards, strategic leadership, and financial and operational management. The General Manager reports to the Regional Operations Manager. The position oversees all hotel departments, including front desk, housekeeping, food and beverage, and maintenance; maintains compliance with applicable laws and standards; manages guest and employee relationships; and responds to inquiries, requests, and complaints. The role also manages budgets, financial reports, revenue streams, room inventory, availability, and rates; works with marketing on sales strategies; and leads staffing, training, scheduling, performance feedback, and employee relations. The schedule is eight-hour shifts, Monday through Friday, with occasional availability for evenings and weekends. The role involves standing or moving for extended periods and other physical activities, and regularly lifting or moving up to 10 pounds and occasionally up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Hotel Management, Business Administration, or a related field.
2–4 years of experience as a Hotel General Manager or in a senior leadership role within the hospitality industry.
Proven track record of successfully managing all aspects of hotel operations.
Proficiency in Microsoft Office.
Exemplary leadership, communication, and team management abilities.
Ability to work eight-hour shifts Monday through Friday and occasionally be available evenings and weekends.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Master’s degree in Hotel Management, Business Administration, or a related field.
Hotel brand experience.

Responsibilities

Maintain a focus on guest satisfaction and implement strategies to exceed customer expectations.
Build and maintain relationships with guests, employees, key clients, corporate accounts, and industry partners through a hands-on approach.
Ensure seamless operation of hotel departments and uphold standards for cleanliness, service, and guest experience.
Keep abreast of industry regulations and ensure compliance with applicable laws and standards.
Respond to calls, texts, emails, guest requests, and complaints promptly and professionally, consistent with hotel policies.
Purchase supplies or coordinate outside vendor services and manage vendor relationships.
Assign staff duties and provide training or assistance on hotel policies, operational procedures, safety standards, and quality service.
Host regular team meetings to communicate updates, share feedback, and address issues.
Manage budgets, financial reports, and revenue streams; identify cost savings and revenue-enhancement opportunities.
Collaborate with the marketing team on sales and marketing strategies and drive revenue growth through sales initiatives.
Monitor room inventory, availability, and rates.
Build rapport with guests and create memorable experiences.
Foster continuous improvement and innovation; implement projects to improve operational efficiency and keep the hotel current with industry trends.
Develop, coordinate, and oversee department plans and strategies to support profitability and quality service within the business plan and budget.
Lead, motivate, and mentor the team; monitor performance, provide constructive feedback, and resolve employee issues.
Recruit, interview, hire, and train new sales staff.
Oversee daily hotel operations and scheduling.
Provide direct reports with constructive, timely feedback and evaluations.
Handle employee discipline and termination in accordance with hotel policy.
Follow company core values, embody kindness, remain curious, act with integrity, protect personal information and property, and take ownership by identifying opportunities and solving problems.