General Manager

Laundry Capital Co. LLC•New York, NY

22d•Onsite

About The Position

Laundry Capital is hiring a General Manager to oversee people and daily operations at a laundromat store location, drive productivity, and ensure profitability. The General Manager is a customer-facing leader responsible for store performance, customer satisfaction, employee accountability, staffing, training, payroll, equipment and facility upkeep, inventory, safety, and promotional programs. The position also involves helping customers with everyday laundromat needs, completing wash, dry, and fold drop-off orders, and keeping the store clean and presentable. Managers typically work 45 hours per week, scheduled for four weekdays and one weekend day. The described baseline schedule is Monday, Tuesday, Thursday, Friday, and Saturday. Managers may occasionally need to cover another shift, including overnight hours, when business needs dictate.

Requirements

At least 3 years of retail sales experience.
At least 2 years of experience leading a team.
Must be willing to submit to drug and alcohol screenings when requested.
Ability to stand for up to 8 or more hours at a time during a shift.
Ability to lift 35 pounds.
Ability to communicate professionally with customers and associates.
Ability to resolve customer issues and complaints in a timely manner.
Ability to train store associates in their assigned tasks.
Ability to work a flexible schedule, including occasional coverage of a different shift or overnight hours when business requires.

Responsibilities

Drive customer satisfaction, retention, and growth.
Participate in screening and selecting staff for the store.
Ensure employee training procedures and evaluations are followed, and identify and develop talent.
Promote a safe, positive, and fair work environment and enforce company policies and procedures.
Prepare employee schedules within budgeted payroll hours and ensure payroll is accurate and timely.
Use tools and logs to maintain customer-used operational equipment.
Maintain store cleanliness and ensure ancillary items, including laundry carts, folding tables, and televisions, are available and functional.
Enforce safe practices to prevent accidents and injuries inside and outside the store.
Manage emergency situations, including fires, floods, and severe weather.
Ensure security alarms and surveillance equipment are operational.
Maintain inventory levels, conduct accurate inventory counts, and ensure products are presented well.
Use logs to report equipment and building maintenance issues; audit preventive maintenance tasks such as lint-screen cleaning.
Escalate hot-water, heating, air-conditioning, and other equipment problems promptly; troubleshoot equipment and perform minor repairs.
Train employees to process retail sales and upsell customers.
Keep associated costs low, including costs related to washer and dryer selection, detergent use, and card use.
Report information accurately and honestly, and promptly notify the District Manager of discrepancies.
Respond quickly to VTM and bill-changer problems, including when off duty.
Participate in and execute promotional programs, ensure required coupon and form procedures are followed, and maintain accurate promotional logs.
Submit accurate and timely weekly retail sales and other information.
Execute initiatives to improve store financial performance and suggest ways to increase sales or reduce costs.
Assist customers with everyday laundromat needs and complete customer wash, dry, and fold drop-off orders.
Keep the store clean and presentable.