General Manager
About The Position
The General Manager leads and maintains the collision center’s day-to-day operations in compliance with established policies and procedures, with a focus on providing an exceptional customer experience. The role plans and implements daily operations to meet key performance indicators and insurance metrics, coaches team members, and maintains high standards of professionalism and service. The General Manager leads by example and ensures effective alignment across the team. The position manages the collision center’s budget, sales, profit, expenses, accounts payable and receivable, staffing, facility capacity, estimates, equipment maintenance, safety, and cleanliness. The General Manager also oversees staff development and performance reviews, coordinates production and safety meetings, follows up on customer satisfaction performance, and attends leadership-recommended training and meetings.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Ability to meet the physical demands necessary to perform the essential functions of the job, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the collision center.
- Keep the repair facility clean and organized.
- Monitor maintenance needs for shop equipment, including the paint booth.
- Provide training to staff as necessary.
- Ensure staff wear appropriate safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly health and safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store customer satisfaction (CSI) performance and follow up within 24 hours.
- Coach and empower team members to support their performance and success.
- Ensure a consistent, successful customer experience and alignment among team members.
Benefits
- Annual paid time off (PTO), with up to 80 hours annually.
- Two weeks of paid parental leave for eligible full-time employees who work at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential eligibility for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
