General Manager

Stonebridge Hospitality Management•Atlanta, GA

4d•$250,000 - $275,000•Onsite

About The Position

The General Manager of the JW Marriott Atlanta Downtown is a visionary leader responsible for delivering world-class hospitality in alignment with the brand’s legacy of refined luxury, intuitive service, and exceptional guest experiences. The role oversees all aspects of hotel operations, financial performance, and team culture, ensuring the property operates at the highest level of excellence while representing the JW Marriott brand. The General Manager leads operational and commercial performance, protects the property’s financial and physical assets, and develops a high-performing leadership team. The position works closely with ownership, corporate teams, and hotel leaders to deliver exceptional guest experiences and maintain Marriott standards. The role is primarily indoors, with frequent interaction across guest, front-of-house, and back-of-house areas. It requires extended periods of sitting, standing, and walking, occasional lifting and carrying of objects up to 20 pounds, a flexible schedule that may include evenings, weekends, and holidays, and occasional travel for meetings or corporate events.

Requirements

Bachelor’s degree in Hospitality Management, Business, or a related field.
At least 5 years of experience as a General Manager in an upscale, lifestyle, or luxury full-service hotel.
Proven track record of achieving top-tier guest satisfaction scores, strong financial performance, and service excellence within a branded environment.
Deep understanding of luxury service delivery, guest personalization, and team engagement aligned with Forbes or AAA Four- or Five-Diamond standards.
Demonstrated success leading large, diverse teams, with a focus on mentorship, performance management, and retention.
Expertise in budgeting, forecasting, labor planning, and financial reporting, with strong business and operational acumen.
Familiarity with Marriott systems including MARSHA, CI/TY, GXP, and brand standards compliance tools.
Excellent interpersonal, communication, and leadership skills, with the ability to build strong relationships with guests, team members, ownership, and corporate partners.
Strong problem-solving and decision-making abilities, especially in high-pressure or high-visibility guest service scenarios.
Passion for delivering intuitive, gracious service and creating a culture that reflects the JW Marriott brand ethos.
Ability to sit, stand, and walk for extended periods while overseeing hotel operations.
Ability to lift and carry objects up to 20 pounds occasionally.
Availability for a flexible schedule that may include evenings, weekends, and holidays based on operational needs.
Occasional travel may be required to attend meetings or corporate events.

Nice To Haves

Advanced degree or executive education.
Experience with Marriott luxury brands.

Responsibilities

Lead all hotel operations with a focus on luxury service, operational excellence, and adherence to JW Marriott brand standards.
Uphold and inspire a culture of anticipatory service, attention to detail, and genuine guest care in every department.
Ensure exceptional guest experiences measured against Marriott brand standards, internal benchmarks, and service recognition goals such as GSS, Forbes, and AAA.
Collaborate with Sales, Revenue, and Marketing leaders to drive ADR, occupancy, and RevPAR and position the property competitively in the luxury market.
Oversee budgeting, forecasting, and financial performance, with a commitment to profitability, accountability, and long-term asset value.
Maintain a strong partnership with ownership and corporate teams through regular reporting, strategic updates, and transparent performance communication.
Recruit, develop, and mentor a high-performing leadership team, emphasizing service excellence, consistent training, and career growth.
Coach and model the JW Marriott values of poise, presence, and purposeful service for team members.
Oversee guest recovery and VIP services, including high-profile stays, event execution, and personalized guest engagement.
Lead property-wide compliance with Marriott standards, brand audits, health and safety protocols, and labor practices.
Guide capital projects and maintenance programs to preserve the property’s aesthetic and operational integrity in alignment with luxury expectations.