General Manager

Bass Pro Shops•Tucson, AZ

22d

About The Position

The General Manager is responsible for day-to-day store operations and merchandising to ensure financial efficiency, inventory control, excellent customer service, appropriate merchandise presentation, and strong Associate morale. The role oversees store management and staffing, meets Company financial and sales/payroll plans, maintains merchandising and marketing directives, safeguards company assets, and maintains a clean, organized, and safe store environment. The General Manager also resolves customer and associate issues and provides a high-quality shopping experience by helping customers make buying decisions and promoting relevant programs.

Requirements

Minimum of 5 years of experience in high-volume, big-box retail management.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for large groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Nice To Haves

Multi-store experience.

Responsibilities

Directly supervise the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervise other Store Managers.
Open and close the Store.
Ensure the Store is staffed with service-oriented associates; participate in interviewing and selection, coordinate training, participate in new-hire orientation, prepare or approve performance appraisals, recommend merit or promotional increases, approve weekly work schedules, coach, and motivate associates.
Promote positive customer relations and a productive, team-oriented work environment.
Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
Meet or exceed Company financial plans.
Control Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures; monitor and control cash management; and control the Store operating account.
Maintain merchandising directives from the Corporate Office and Marketing and Advertising strategies in the Store.
Execute sales and payroll plans as directed by the Company.
Maintain a clean, organized, and safe environment and facility for associates and customers.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with Company policies and applicable laws, including hiring and training; planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; addressing complaints; and resolving problems.
Provide a legendary experience for every customer by identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund