General Manager

Ulta Beauty, Inc. • Woodbridge Township, NJ

21d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, and leads a team of managers. The GM is responsible for developing a high-performing team that consistently delivers top-line sales growth while managing store performance, people, and processes. This includes sales, guest service, expense control, talent acquisition and development, standard operating procedures, and compliance. The role requires a focus on process excellence and results, as well as the ability to lead, influence, and develop a team.

The GM promotes Ulta Beauty’s mission, vision, and values, ensures a helpful and friendly guest experience, and drives business results across store performance goals. The position involves working a flexible full-time schedule that includes days, evenings, weekends, and holidays; closing the store at least once per week; and attending corporate business meetings and conferences, with overnight stays and interstate travel. The role requires frequent computer and telephone use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, twisting, and lifting, carrying, or moving up to 25 pounds.

The preferred education is a bachelor’s degree. Candidates should have 3–5+ years of fast-paced retail management or other relevant work experience. The annual pay range is $87,360 to $120,640, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management capability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Must work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Must be available to close the store at least once per week.
• Must attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Must maintain valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, credit, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to schedule effectively, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget.
• Address issues identified through financial and operational reporting, store visits, and audits.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, and services, and understand their ingredients and benefits.
• Maintain regular attendance and hold store associates accountable to attendance policies.
• Attract, hire, and retain a diverse, high-performing team, and address staffing needs and open positions.
• Partner with the District Manager and People Success to address policy violations and apply corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and prioritization of work; foster an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development, including training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Share enterprise strategy with direct reports and align store goals with Ulta Beauty’s goals.
• Promote teamwork by working alongside the management team, establishing priorities, and providing clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with Ulta Beauty policies, procedures, standards, and dress code.
• Use company scheduling and task management tools to deploy associates effectively and prioritize and execute store workload.
• Protect company assets and minimize loss by enforcing safety, inventory control, cash management, and loss-prevention standards and procedures.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
• Support continuous improvement and adoption of company initiatives and technology; communicate expectations and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate with field leadership about business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.
• Attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Maintain valid identification for airline travel.

Benefits

• Paid time off for eligible full-time associates.
• Health insurance for eligible full-time associates.
• Dental insurance for eligible full-time associates.
• Vision insurance for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Disability benefits for eligible full-time associates.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed