General Manager

Dave & Buster's Inc.•Barboursville, WV

22d•$81,299 - $95,646

About The Position

The General Manager inspires accountability and drives success while upholding a fun culture. This role provides leadership, supervision, and guidance on strategic initiatives and operational standards to improve business outcomes. The General Manager oversees restaurant and entertainment operations, leads the team, manages financial performance, and delivers a memorable guest experience. The job involves walking five miles per shift and working an average of 50 hours per week, including weekends, nights, and holidays, in a fast-paced, noisy environment with distracting conditions.

Requirements

Must be at least 21 years of age.
At least 5 years of restaurant or hospitality experience.
Proven track record of managing operations successfully and meeting financial goals.
Proficient in managing cost of goods sold and labor.
Strong ability to lead, motivate, and develop a diverse team and foster a positive work environment.
Strong business acumen and ability to lead a team in creating a memorable guest experience.
Understanding of financial reports, budgeting, and forecasting.
Experience with cost control, inventory management, and profitability analysis.
Exceptional customer-service and issue-resolution skills.
Excellent verbal and written communication skills for interacting with staff, customers, and vendors.
Familiarity with health and safety regulations and labor laws related to the restaurant industry.
Ability to work weekends, nights, and holidays.
Ability to work in a fast-paced, noisy environment with distracting conditions.
Ability to walk five miles per shift and work an average of 50 hours per week.

Responsibilities

Promote positive employee relations through effective delegation of managerial duties and fostering high staff morale.
Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
Oversee operational areas, including entertainment, food, beverages, equipment, and property, to support financial objectives and company initiatives.
Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
Deliver a high-quality guest experience through food, drinks, and games.
Maintain a safe and secure environment for guests and staff.
Improve operational execution through attention to detail and adherence to operating standards and procedures.