General Manager

GAS CITY XPRESS CAR WASH•New Albany, IN

63d•$60,000 - $80,000•Onsite

About The Position

The General Manager is responsible for the overall performance of an individual car wash location, including daily operations, financial results, team leadership, customer experience, safety execution, and facility standards. The role leads the site team, carries out company initiatives, and maintains operational discipline while driving revenue growth, membership acquisition, and cost control. Success is measured by membership growth, revenue performance, labor and cost management, safety compliance, customer satisfaction, and the development and retention of site-level leaders and team members. The General Manager is expected to use independent judgment and discretion. This is a full-time position requiring 45 or more hours per week. The role requires flexible hours and regular field presence, including evenings and weekends, according to business needs. It is based at a car wash location in New Albany, Indiana, and includes regular site visits and physical presence in the car wash environment.

Requirements

Previous leadership experience in retail, service, hospitality, or car wash operations.
Demonstrated ability to manage daily operations and lead teams effectively.
Strong customer service, communication, and organizational skills.
Ability to manage time, prioritize tasks, and solve problems in a fast-paced environment.
Basic computer proficiency and ability to use operational systems.
Mechanical aptitude and ability to identify and address minor maintenance issues.
Ability to work flexible hours, including evenings and weekends.
High school diploma or equivalent required.

Responsibilities

Own site-level performance, including revenue, memberships, labor efficiency, cost control, and profitability.
Execute daily operations to ensure consistent service, throughput, and site readiness.
Maintain staffing schedules aligned with business demand and labor targets.
Monitor and manage inventory, including chemicals, supplies, and operational materials.
Identify and resolve operational issues, including minor mechanical and maintenance needs.
Maintain accurate administrative records, including scheduling, inventory tracking, and required reporting.
Lead, coach, and develop site team members and shift leaders.
Hire, train, and onboard employees in accordance with company standards.
Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
Maintain training on systems, procedures, safety, and customer service expectations.
Foster a positive, accountable, high-performing team culture.
Deliver a positive customer experience and resolve concerns promptly and professionally while minimizing claims and losses.
Drive site-level sales, membership growth, promotions, and local marketing initiatives.
Support fundraising and community engagement efforts as directed.
Execute company safety programs and ensure compliance with policies and procedures.
Maintain cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
Ensure equipment, tools, and workspaces are maintained safely and in an organized condition.
Identify safety risks and take immediate corrective action.
Directly supervise site employees and shift leaders; set expectations, schedules, and performance standards; monitor productivity; and provide coaching and accountability.
Perform other duties as assigned to support business needs.