General Manager

Leslie's•Danvers, MA

19d•$50,000 - $54,500•Onsite

About The Position

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. The role drives sales growth while managing profit margins, payroll, and other controllable expenses. The General Manager ensures company programs and initiatives are successfully executed and creates a positive, customer-focused store environment. The position is responsible for recruiting, hiring, training, and developing team members, setting clear expectations for exceptional customer service, and fostering a great place to work.

Requirements

Successful completion of all training modules, including GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills.
Proficiency with computers.
Ability to recruit, select, and hire high-performing employees.
Strong organization, planning, efficiency, and follow-through.
Knowledge of the business, products, and competitors.
Customer-service mindset and strong analytical skills.
Ability to develop people and adapt to changing priorities.

Responsibilities

Recruit, select, and hire high-performing team members.
Meet or exceed the sales budget.
Meet or exceed EBITDA/SOC goals.
Meet or exceed labor rate goals.
Achieve a shrink percentage of 0.4% or better.
Meet or exceed the fiscal-year gross margin budget.
Meet or exceed the APC goal.
Increase customer count over the prior year.
Meet or exceed the Mystery Shop goal of 95%.
Oversee store performance, including customer service, sales, profitability, operating procedures, and merchandising.
Manage profit margins, payroll, and other controllable expenses.
Execute company programs and initiatives.
Train, develop, and coach team members, including preparing them for future roles.
Set expectations and lead by example to deliver exceptional customer service and maintain a positive workplace.