General Manager

Wawa•Jacksonville, FL

About The Position

The General Manager is the store’s leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance targets and creating a positive experience for customers and Associates. The store operates in a 24/7 environment, requiring strategic scheduling and resource allocation to maintain appropriate coverage.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Proven ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Skills in problem-solving, critical thinking, and decision-making.
Solid understanding of store financials and their impact on business performance.
Demonstrated ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to develop action plans in response to trends and improve results.
Execute policies, drive compliance, manage safety programs, and implement continuous improvement initiatives.
Champion company initiatives, explain the reasons behind changes, and ensure programs and processes are successfully implemented and adopted.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development through talent management processes, training, and onboarding.
Maintain proper store coverage through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.