General Manager

Bagel Brands • Sauk Centre, MN

21d • $21 - $40 • Onsite

About The Position

The General Manager is accountable for a Caribou Coffee coffeehouse’s overall performance, including financial results, team development, and guest experience. Reporting to the Area or District Manager, the General Manager leads daily operations and builds an engaged, high-performing team by setting clear expectations, holding team members accountable, and cultivating a healthy coffeehouse culture centered on exceptional guest service.

The role focuses on growing sales and traffic, coaching and developing the team, and leading by example in support of Caribou’s purpose and core values. The General Manager oversees staffing, scheduling, training, guest service, food and beverage quality, inventory, financial performance, cash controls, loss prevention, and food safety. The role requires a full-time commitment of 40–47 hours per week and regularly involves overtime, including early mornings, evenings, weekends, and holidays.

Requirements

• At least 1–2 years of restaurant, retail, or guest-service management experience, or a combination of experience and education.
• Must be at least 18 years old.
• Valid driver’s license and reliable transportation for supply-chain, operational, and marketing tasks.
• Reliable transportation to and from the workplace.
• Ability to work full-time, 40–47 hours per week, with regular overtime that may include early mornings, evenings, weekends, and holidays.
• Bring Caribou’s core values to work: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
• Build trust through transparent communication and consistent follow-through.
• Demonstrate resilience and composure in dynamic environments.
• Lead change, embrace growth, foster team adaptability, and provide equitable standards for development and goal achievement.
• Provide and receive feedback with positive intent, empathy, and professionalism, including when handling challenging situations and confidential information.
• Take ownership of difficult conversations by seeking to understand team members and providing timely resolutions.

Nice To Haves

• ServSafe certification, or ability to obtain it within 90 days of employment.
• Experience with sales building, Profit & Loss statements, recruitment, and training.
• Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
• High school diploma or GED equivalent.

Responsibilities

• Maintain staffing levels appropriate to business needs across shifts, create and timely publish demand-based schedules, and develop bench strength and succession plans.
• Set team goals, coach performance, recognize contributions, strengthen engagement, and work to reduce turnover.
• Own role-based training, promotional training, onboarding, and related development initiatives.
• Understand team members’ motivations, address concerns promptly, and provide individualized coaching and support.
• Model and uphold company policies, practices, and standards, and maintain a safe, supportive environment.
• Use designated systems and tools accurately and on time for administrative and operational tasks, recordkeeping, performance monitoring, and follow-up.
• Lead the team in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
• Improve guest satisfaction, speed of service, and loyalty using guest feedback and coffeehouse data.
• Ensure food and beverages meet standard operating procedures and brand standards.
• Coach the team to anticipate guest and daypart demand and prepare for peak periods.
• Manage guest experience across in-store, drive-thru, mobile-order, and delivery channels, maintaining service speed and order accuracy and managing channel flow during peak periods.
• Resolve guest, team, supply-chain, and asset-related issues promptly.
• Lead coffeehouse performance to drive sales, profitability, and operational excellence, including local marketing efforts.
• Maintain an adaptable presence in the coffeehouse in accordance with scheduling standards, including coverage of peak periods, inventory, administrative tasks, promotional sets, and holidays.
• Ensure the coffeehouse is open, staffed, and operational during expected business hours; take ownership of shift coverage and provide direct operational support when needed.
• Manage inventory, replenishment, waste, and assets to maintain accurate inventory, minimize loss, use resources efficiently, and support operations.
• Manage the coffeehouse P&L and safeguard company resources.
• Grow sales while managing labor, cost of goods, waste, and controllable expenses; support cash-flow growth through ethical, disciplined fiscal responsibility.
• Build focus and energy around achieving sales goals during promotions, seasonal windows, and daily operations.
• Own cash controls and loss prevention, enforce accurate cash handling and register accountability, manage cash overages and shortages to standard, and protect against loss.
• Maintain food safety, sanitation, and health protocols.
• Build trust through transparent communication and consistent follow-through; demonstrate resilience, adaptability, empathy, professionalism, and constructive feedback practices.
• Collaborate with General Manager peers and take ownership of difficult conversations and timely resolutions.
• Learn new systems and tools introduced to support the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed