General Manager - Metro Detroit

Captain Jay's Fish & Chicken • Inkster, MI

14h • Onsite

About The Position

Our General Managers lead through Captain Jay's Six Pillars of Operational Excellence: Service - Creating memorable guest experiences through genuine hospitality and responsiveness. Quality - Delivering fresh, consistent food prepared to Captain Jay's standards every time. Speed with a Sense of Urgency & Purpose - Leading efficient operations while never sacrificing quality or guest experience. Teamwork & Culture - Building an environment where people support one another, communicate effectively, and enjoy coming to work. Accountability & Ownership - Taking responsibility for results, following through on commitments, coaching others, and solving problems proactively. Cleanliness & Food Safety - Maintaining a clean, safe restaurant, exceeding health department requirements/standards at all times. As General Manager, you'll be responsible for leading every aspect of your restaurant, including hiring, training, coaching, and developing team members and future leaders, creating schedules that balance excellent guest service with labor budgets, driving sales while managing labor, food cost, and profitability, maintaining outstanding operational standards throughout the restaurant, ensuring exceptional customer service and product quality, leading daily operations with consistency, urgency, and professionalism, conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance, developing Shift Managers and building leadership bench strength, and fostering an environment where Operational Excellence is the standard. The strongest General Managers don't spend their days putting out fires—they build teams and systems that keep those fires from starting.

Requirements

• Food management experience (Strongly Preferred).
• Customer service experience.
• Ability to lead in a team environment.
• Strong communication, leadership, and organizational skills.
• Passionate, positive attitude.
• High school education or equivalent experience (Preferred).
• Valid Driver's License (Required).
• Food Management: 2 years
• Food Service: 1 year
• Valid Driver's License (Required)

Nice To Haves

• High school diploma or equivalent (Preferred)

Responsibilities

• Hiring, training, coaching, and developing team members and future leaders.
• Creating schedules that balance excellent guest service with labor budgets.
• Driving sales while managing labor, food cost, and profitability.
• Maintaining outstanding operational standards throughout the restaurant.
• Ensuring exceptional customer service and product quality.
• Leading daily operations with consistency, urgency, and professionalism.
• Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
• Developing Shift Managers and building leadership bench strength.
• Fostering an environment where Operational Excellence is the standard.

Benefits

• Blue Cross Blue Shield health, dental, vision, and life insurance.
• Paid training.
• Paid time off.
• Employee discount.
• Flexible schedule.
• Competitive salary.
• Monthly bonuses.
• Allowance and reimbursement of costs.
• Career advancement into higher leadership positions with increased compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED