General Manager - Metro Detroit

Captain Jay's Fish & Chicken • Westland, MI

12h • Onsite

About The Position

The General Manager leads every aspect of their restaurant, focusing on the Six Pillars of Operational Excellence: Service, Quality, Speed, Teamwork & Culture, Accountability & Ownership, and Cleanliness & Food Safety. Success is measured by the ability to hire, train, coach, and develop team members, create effective schedules, drive sales while managing costs, maintain operational standards, ensure exceptional customer service and product quality, and foster an environment of Operational Excellence. The strongest General Managers build teams and systems to prevent problems rather than just react to them.

Requirements

• Customer service experience.
• Ability to lead in a team environment.
• Strong communication, leadership, and organizational skills.
• Passionate, positive attitude.
• Valid Driver's License (Required).
• Food Management: 2 years.
• Food Service: 1 year.
• High school diploma or equivalent (Preferred)
• Valid Driver's License (Required)

Nice To Haves

• Food management experience (Strongly Preferred).
• High school education or equivalent experience (Preferred).

Responsibilities

• Hiring, training, coaching, and developing team members and future leaders.
• Creating schedules that balance excellent guest service with labor budgets.
• Driving sales while managing labor, food cost, and profitability.
• Maintaining outstanding operational standards throughout the restaurant.
• Ensuring exceptional customer service and product quality.
• Leading daily operations with consistency, urgency, and professionalism.
• Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
• Developing Shift Managers and building leadership bench strength.
• Fostering an environment where Operational Excellence is the standard.

Benefits

• Blue Cross Blue Shield health, dental, vision, and life insurance.
• Paid training.
• Paid time off.
• Employee discount.
• Flexible schedule.
• Competitive salary.
• Monthly bonuses.
• Allowance and reimbursement of costs.
• Career advancement into higher leadership positions with increased compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED