General Manager - Metro Detroit

Captain Jay's Fish & Chicken • Detroit, MI

12h • Onsite

About The Position

Captain Jay's Fish & Chicken is seeking a General Manager to lead one of its fast-casual food service locations in Metro Detroit. The General Manager is responsible for leading every aspect of the restaurant, focusing on six pillars of operational excellence: Service, Quality, Speed, Teamwork & Culture, Accountability & Ownership, and Cleanliness & Food Safety. Success in this role means creating memorable guest experiences, delivering consistent quality food, leading efficient operations, building a supportive team environment, taking ownership of results, and maintaining a clean and safe restaurant. The ideal candidate is a leader who demonstrates ownership, strong execution, excellent communication, operational discipline, effective time management, consistency, a passion for coaching, sound decision-making under pressure, a positive attitude, a growth mindset, and the ability to lead from the front by building strong teams and systems.

Requirements

• Customer service experience.
• Ability to lead in a team environment.
• Strong communication, leadership, and organizational skills.
• Passionate, positive attitude.
• Valid Driver's License (Required).
• 2 years of Food Management experience.
• 1 year of Food Service experience.

Nice To Haves

• Food management experience (Strongly Preferred).
• High school education or equivalent experience (Preferred).

Responsibilities

• Hiring, training, coaching, and developing team members and future leaders.
• Creating schedules that balance excellent guest service with labor budgets.
• Driving sales while managing labor, food cost, and profitability.
• Maintaining outstanding operational standards throughout the restaurant.
• Ensuring exceptional customer service and product quality.
• Leading daily operations with consistency, urgency, and professionalism.
• Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
• Developing Shift Managers and building leadership bench strength.
• Fostering an environment where Operational Excellence is the standard.

Benefits

• Blue Cross Blue Shield health, dental, vision, and life insurance
• Paid training
• Paid time off
• Employee discount
• Flexible schedule
• Competitive salary
• Monthly bonuses
• Allowance and reimbursement of costs
• Career advancement into higher leadership positions with increased compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED