General Manager

Thousand Hills Hospitality•Kirksville, MO

13d•Onsite

About The Position

Surrounded by the natural beauty of Thousand Hills State Park, this is a rare opportunity to build memorable guest experiences in one of Missouri’s most scenic destinations. From breathtaking lake views and wooded trails to boating, fishing, camping, and abundant wildlife, every day feels like a getaway. More than a job, this is your chance to lead a thriving hospitality operation, inspire a dedicated team, and create unforgettable experiences for guests who come to relax, reconnect, and explore. We are seeking a results-driven General Manager to lead a high-volume hospitality operation that combines retail, food & beverage, guest services, lodging, and recreation. This role is ideal for a hands-on leader with a strong background in sales growth, team development, operational excellence, and guest experience. The General Manager oversees all aspects of the operation, including financial performance, revenue generation, team leadership, safety, and guest satisfaction. Success in this role requires a strong business mindset, the ability to lead in a fast-paced environment, and a passion for delivering exceptional service.

Requirements

5–7 years of progressive hospitality management experience, with emphasis in retail and/or food & beverage operations
Proven hospitality leadership experience with strong retail and/or food & beverage operations knowledge
Demonstrated success driving sales growth, managing budgets, and improving profitability
Strong leadership presence with the ability to motivate, coach, and hold teams accountable
Excellent communication, problem-solving, and decision-making skills
Comfortable working in a fast-paced, hands-on environment
Experience with POS systems, reporting, and Microsoft Office
Passion for hospitality, guest experience, and team culture

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

Responsibilities

Drive sales, profitability, and operational performance across retail, food & beverage, lodging, and guest services
Lead, coach, and develop department managers and frontline teams to achieve operational and financial goals
Identify opportunities to improve revenue, guest experience, efficiency, and overall business performance
Partner with senior leadership to execute company initiatives, marketing strategies, and operational objectives
Oversee budgeting, forecasting, reporting, cash handling, and financial accountability
Ensure exceptional guest service standards and a strong customer-focused culture
Maintain compliance with company policies, safety standards, environmental practices, and regulatory requirements
Support recruiting, hiring, employee engagement, housing oversight, and team development initiatives
Serve as the primary liaison between company leadership and park stakeholders/community partners