General Manager

Yugo•Tucson, AZ

21d•$80,000 - $85,000•Onsite

About The Position

The General Manager at Yugo Tucson Campus leads the on-site team and oversees property operations and performance. The role is responsible for student engagement, leasing, resident relations, marketing, budgeting, financial performance, maintenance coordination, regulatory compliance, and resident experience. The General Manager partners with the Regional Property Manager, Regional Managers, corporate teams, and the Maintenance Supervisor to support community operations and business objectives.

Requirements

At least three years of supervisory experience; experience in residential properties, rental operations, or related business operations is preferred.
Relevant experience running a property.
A bachelor's degree in business, a related field, or equivalent is preferred; without a degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
Experience in a fast-paced, target-driven environment with a strong focus on sales and marketing.
Proficiency with technology and adaptability to online systems.
Proficiency with property management software such as Entrata, Yardi, RealPage, or similar systems.
Carbon Literacy Certification or willingness to undertake training.

Nice To Haves

Experience running a student or university residential building.

Responsibilities

Supervise and lead on-site staff to ensure operational goals and daily responsibilities are completed effectively and on time.
Oversee rent collections, delinquency management, and eviction processes in compliance with company policies and legal requirements.
Manage accounts receivable and payable processes, ensuring accurate and timely financial transactions.
Coordinate leasing, marketing, and resident retention initiatives to maximize occupancy and revenue performance.
Monitor market trends, competitor pricing, and community positioning to maintain market competitiveness.
Review and analyze financial reports, budgets, occupancy trends, delinquency, and operating performance.
Identify opportunities to increase revenue, reduce expenses, and improve overall asset performance.
Assist in preparing and managing annual operating and capital budgets.
Investigate and resolve resident complaints, disturbances, and policy violations professionally and promptly.
Conduct regular property inspections to maintain community appearance, curb appeal, cleanliness, and safety standards.
Ensure compliance with company policies, Fair Housing regulations, and applicable federal, state, and local laws.
Oversee property maintenance operations in partnership with the Maintenance Supervisor, including safety compliance and preventative maintenance.
Manage vendors, contractors, and service providers, including bidding, contract compliance, and project coordination.
Coordinate property improvement projects, renovations, and turn activities while maintaining budget expectations.
Recruit, train, coach, and develop team members, and address performance management and employee development needs.
Conduct regular team meetings to communicate goals, expectations, and operational updates.
Partner with Regional Managers and corporate teams to communicate property performance and operational needs.
Maintain accurate property records, reports, leases, and documentation in accordance with company standards.
Ensure leasing offices, model units, and community spaces are maintained in a professional and welcoming condition.
Perform additional duties and special projects as assigned to support community operations and business objectives.