General Manager

MOD Pizza•Newport News, VA

21d

About The Position

As a MOD Pizza General Manager, you lead a restaurant and its team to deliver the MOD commitment to guests while maintaining restaurant profitability. The role calls for a genuine love for people, business acumen, care, and accountability. You model, teach, and demonstrate MOD culture in interactions with team members and guests. The work is split between working alongside the team—coaching, supporting, and modeling a strong guest experience—and administrative work, including business and community engagement plans and other General Manager tasks. Success is measured by financial performance and by developing others and inspiring them to reach their potential. The General Manager leads through other leaders, owns restaurant staffing and performance, and builds a culture of growth, inclusion, care, and accountability. Compensation is $50,000–$60,000, varying based on qualifications, competencies, experience, and geographic location.

Requirements

At least 2 years of experience leading leaders in restaurant management.
Experience executing training, performance, and staffing programs in a restaurant or similar environment.
Strong business acumen and ability to interpret financial reports and develop action plans.
Prior experience working with internal support teams such as Human Resources, Supply Chain, and Marketing.
Ability to make sound, decisive decisions using logic, including when information or direction is incomplete.
Obtain food safety certification and/or alcohol beverage certification within 30 days of starting, or sooner where required by law.
Proficient written and oral communication.
Ability to support restaurant hours, including peak demand hours on nights and weekends.
Must be at least 21 years old.
Ability to work in an open kitchen, rotating between front and back of house; perform walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling; and handle or move objects weighing up to 50 pounds.
Ability to operate handheld appliances, sharp knives, and kitchen equipment such as an industrial can opener, dough press, industrial dishwasher, and very hot oven.
Depending on location, ability to use stairs and/or an elevator.
Ability to communicate and exchange information quickly with team members and others.

Nice To Haves

Management experience in a fast-casual restaurant environment.

Responsibilities

Lead the restaurant team, with an emphasis on developing leaders and ensuring delegated work is completed while remaining accountable for restaurant performance.
Review restaurant results and use tools such as P&L reports and scorecards to identify opportunities and develop action plans.
Own restaurant staffing, build talent pipelines, conduct considerate and compliant interviews, and complete required employee processing and compliance documentation on time.
Use MOD training plans and ongoing assessment to support new hires and help all team members meet MOD standards.
Champion community engagement and improve financial performance through fundraising, catering, and other community initiatives.
Use forecasts and the labor model to plan and distribute staffing and schedules in a timely manner, accommodating requests when possible while maintaining appropriate staffing.
Maintain loss prevention and asset protection procedures related to cash handling, food safety, and restaurant safety and security.
Provide timely performance feedback and hold team members accountable to standards and procedures while fostering a growth mindset.
Own, delegate, and manage ordering and inventory to meet restaurant performance targets.
Read and act on internal communications within required timeframes, including attending meetings, huddles, and training events as needed.
Build working relationships with vendors and the internal facilities team to maintain the restaurant in suitable condition.
Demonstrate resilience, humility, care and accountability, and curiosity in leading the restaurant and team.