General Manager

Goldfish Swim School - Gilbride Management Group (GMG)•Montgomery, AL

20d•$60,000 - $70,000

About The Position

The General Manager oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, customer service, retail and vending, private parties, and employee activities. The role directs operations in accordance with school procedures, manages and trains staff, supports swim instruction and sales, and maintains a safe and sanitary pool environment. It also includes financial administration, staff scheduling and payroll, workplace culture, and implementation of emergency and safety procedures. The General Manager teaches one lesson per week and works one shift per week as a lifeguard or swim instructor.

Requirements

High school diploma or GED.
Ability to work with children.
Excellent interpersonal communication and organizational skills.
Lifeguard, CPR, First Aid, AED, and Certified Pool Operator certifications, or ability to obtain them within 90 days of the start date.

Nice To Haves

Bachelor’s degree in business administration, communications, or equivalent.
Experience as a youth sports instructor or coach, camp counselor, or aquatics instructor or supervisor.
Three to five years of management experience.
Lifeguard Instructor certification.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Manage location staff to support high productivity, strong performance, and positive employee satisfaction.
Train and oversee staff in swim instruction and customer service; address class scheduling, student progress, customer service, employee performance, and training.
Provide sales and marketing training to qualified sales staff.
Oversee retail and vending operations, including product mix and pricing.
Train and oversee private-party staff to ensure standard operating procedures are followed.
Develop proficiency with school technology used for customer maintenance, bookings, class scheduling, reporting, and administrative functions.
Maintain knowledge of pool operations needed to provide a safe and sanitary swim environment, including pool chemistry and pump-room operation.
Manage financial duties, including weekly cash deposits, cash reconciliation, tilling off, financial documentation, and budgeting.
Initiate and oversee workplace culture and employee interaction, maintaining employee satisfaction.
Direct and oversee implementation of the Emergency Action Plan and facility safety procedures, and train current staff on the plan.
Maintain required certifications for self and staff.
Schedule staff and manage payroll.
Maintain expertise in all swim-school roles and responsibilities.
Teach one lesson per week and work one shift per week as a lifeguard or swim instructor.
Perform other duties and responsibilities as assigned by the employer.