General Manager

Dave & Buster's•Barboursville, WV

21d•$81,299 - $95,646

About The Position

The General Manager provides leadership, supervision, and guidance on strategic initiatives and operational standards to improve business outcomes while fostering accountability and a fun workplace culture. The role oversees restaurant and entertainment operations, leads and develops a diverse team, manages financial performance, and ensures guests receive a high-quality experience. The position involves working an average of 50 hours per week, walking five miles per shift, and being able to handle busy days. Work may take place in a fast-paced, noisy environment with distractions.

Requirements

Must be at least 21 years of age.
At least 5 years of restaurant or hospitality experience.
Proven track record of managing operations and meeting financial goals.
Proficient in managing cost of goods sold and labor.
Strong business acumen and understanding of financial reports, budgeting, and forecasting.
Experience with cost control, inventory management, and profitability analysis.
Ability to lead, motivate, and develop a diverse team and foster a positive work environment.
Ability to lead a team to create a memorable guest experience.
Exceptional customer service skills and ability to resolve issues effectively.
Excellent verbal and written communication skills for interacting with staff, customers, and vendors.
Familiarity with health and safety regulations and restaurant-related labor laws.
Ability to work weekends, nights, and holidays.
Ability to work in a fast-paced, noisy environment with distracting conditions.
Ability to handle 100K days, walk five miles per shift, and work an average of 50-hour work weeks.

Responsibilities

Promote positive employee relations by effectively delegating managerial duties and fostering high staff morale.
Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
Oversee operational aspects, including entertainment, food, beverages, equipment, and property, in support of financial objectives and company initiatives.
Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
Deliver a high-quality guest experience through food, drinks, and games.
Maintain a safe and secure environment for guests and staff.
Improve operational execution through attention to detail and adherence to operating standards and procedures.
Lead, motivate, and develop a diverse team.
Resolve customer issues effectively.
Manage cost of goods sold, labor, inventory, and profitability.