General Manager - Los Angeles (Core)
About The Position
The General Manager at The Coffee Bean & Tea Leaf leads a store team and creates memorable experiences for guests and team members. The role drives profitability, service, performance, and operational excellence through coaching and training. The General Manager shares coffee and tea knowledge with the team and guests, supports a Total Quality Experience, and helps generate new guests and build loyalty in the local community. The position manages store sales, day-to-day operations, and risk management; supports operational growth; and uses visual merchandising and product placement to enhance guest experiences. The General Manager also represents the brand in the community, supports talent attraction and retention, and mentors an Assistant General Manager and other store staff while embodying the company’s guiding principles.
Responsibilities
- Lead by example and drive profitability, service, performance, and operational excellence through coaching and training.
- Share coffee and tea knowledge with team members and guests to provide a Total Quality Experience.
- Help generate new guests and build a base of loyal local customers.
- Promote a safe store environment and the health of employees and guests.
- Track sales and oversee day-to-day store operations and risk management.
- Support store tasks, contribute ideas, and help grow store operations.
- Use visual merchandising and product placement to create memorable guest experiences.
- Build the store’s presence in the local community and help attract and retain talent.
- Mentor an Assistant General Manager and other store staff through knowledge sharing and by embodying company guiding principles.
Benefits
- Referral bonus program
- Team Member Discount
- Flexible Uniforms
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Plan with Employer Match
- Pre-Paid Legal Service Plan
- Pet Insurance
- Voluntary Benefits
- Telemedicine Services
- Employee Assistance Program
- 24 Hour Fitness Discount
- Working Advantage Discount
- Health Insurance for full-time team members
- Flexible spending accounts for full-time team members
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
