General Manager (Site Leader)

Tidal Wave Management • Wesley Chapel, FL

20d • Onsite

About The Position

The General Manager (Site Leader) is accountable for all aspects of the business and site operations, using a disciplined, results-oriented approach to meet and exceed volume, revenue, and profitability goals. The role leads by example and works alongside team members on the front line. It combines administrative tasks with hands-on operational duties in a fast-paced outdoor environment. The General Manager leads a team of 10–15 employees and fosters a culture of teamwork and fun while providing guests with friendly, quality service.

The schedule is designed to support work-life balance. Full-time is defined as 47 hours per week over five days. The site closes by 9 PM, though the role may require evenings and weekends outside normal business hours based on company needs. Compensation includes base pay, premium pay for hours worked over full-time, an obtainable bonus structure, profit sharing, and stated annual income guidelines of $80,000+ in Year 1, $90,000+ in Year 2, and $100,000+ in Year 3. Final compensation may vary based on several factors, including the company’s 80k Guarantee, profit-sharing program, and milestone bonuses.

The role requires continuous movement and extended periods on one's feet, frequent bending and other physical movements, and regular handling of loads up to 50 pounds. Work takes place outdoors in varying weather and involves exposure to water, cleaning chemicals, noise, and moving mechanical equipment. Occasional driving for company business may be required, using a company, rental, or personal vehicle; a valid driver's license and compliance with company driving standards are required.

Requirements

• At least 3 years of customer- and team-facing leadership experience.
• Quick problem-solving and decision-making skills.
• Willingness to work on equipment and perform hands-on tasks.
• Ability to stand, walk, and move continuously for extended periods, up to 8–10 hours per shift.
• Ability to bend, kneel, reach, stoop, climb, and crouch frequently.
• Ability to lift, carry, push, or pull up to 50 pounds regularly, and occasionally more with assistance.
• Manual dexterity and hand-eye coordination to operate car wash equipment, hoses, and controls.
• Visual acuity to monitor vehicle condition, equipment function, and safety compliance.
• Comfort working in varying outdoor weather conditions, including heat, cold, humidity, and rain.
• Ability to communicate clearly and respond quickly to safety or operational concerns in a noisy environment.
• Ability to perform duties safely and effectively in a fast-paced, team-oriented setting.
• Willingness to work outside normal business hours, including evenings and weekends, based on company needs.
• Valid driver's license and compliance with company driving standards for occasional company-business driving.
• Drug screen and background check as required by state guidelines.

Nice To Haves

• Restaurant management experience is ideal; related skill sets are described as easily transferable.

Responsibilities

• Lead a team of 10–15 employees and create a culture emphasizing teamwork and fun.
• Provide guests with an exceptional experience through friendly, quality service.
• Attract, recruit, train, and develop employees in every position.
• Perform limited administrative work and quick equipment checks.
• Maintain a clean and organized facility, landscaping, and equipment rooms.
• Work alongside team members in front-line operations and help achieve volume, revenue, and profitability goals.
• Work on equipment as needed and respond to safety or operational concerns.
• Drive occasionally for company business when required.

Benefits

• Base pay, premium pay for hours worked over full-time, an obtainable bonus structure, and a profit-sharing program.
• Paid time off under the company's PTO policy.
• Eligibility for health insurance, subject to a 30-day waiting period.
• Eligibility for dental insurance, subject to a 30-day waiting period.
• Eligibility for vision insurance, subject to a 30-day waiting period.
• Eligibility for a 401(k), subject to plan terms.
• Eligibility for life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental coverage, subject to a 30-day waiting period.
• Company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed