General Manager

Associa•Washington, DC

3d•Onsite

About The Position

CMC, an Associa company, is hiring an onsite General Manager to oversee a condominium community in Washington, DC. The role oversees office, administrative, maintenance, and capital improvement projects and serves as a liaison among homeowners, the Board of Directors, committee members, association management staff, and maintenance vendors and contractors. The General Manager implements Board policies and directives within the management agreement, partners with the Board on strategic initiatives and association projects, and monitors the community’s condition and compliance. The position also manages budgets and financial reviews, vendor selection and relationships, maintenance requests, capital projects, board materials and meetings, and homeowner communications and architectural review requests. The annual salary range is $125,000–$135,000. The company will pay for the employee to obtain and maintain a CMCA, AMS, or PCAM credential.

Requirements

At least 2 years of community association management experience.
Knowledge of the Association Board of Directors and General Manager roles and how they interface with homeowner requests.
Willingness to obtain and maintain a CMCA, AMS, or PCAM credential.
Customer-service-driven and team-oriented approach.
Ability to take ownership and initiative.
Proactive communication skills and willingness to propose ideas and solutions to improve processes, create efficiencies, and reduce expenses.
Ability to interpret financial information and create budgets, including Balance Sheets, Income Statements, Operating Expenses, Reserve Studies, Delinquency Reports, and Variance Analysis.
Effective project management skills, including prioritizing and managing multiple projects at different stages and communicating with involved parties.
Excellent written and spoken communication skills and effective conflict-resolution techniques.

Responsibilities

Implement Board policy and directives within the scope of the management agreement.
Work with the Board on strategic initiatives, policy governance, and association projects.
Walk and inspect the community; ensure it is well maintained and that the Code, Compliance, Rules & Regulations are followed.
Issue violation notices to homeowners and follow up to ensure corrections are made.
Meet and greet homeowners, residents, Board members, vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Enter and update database information; record and track documents and information.
Create and manage budgets; review financial reports and interpret financial statements, operating expenses, and reserves.
Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders; schedule and coordinate onsite maintenance vendors and contractors.
Prepare Board packages.
Coordinate and schedule monthly and annual Board meetings.
Create and distribute weekly mass communications by mail and email about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with architectural review forms and follow up about the Board’s decision.
Complete other projects as assigned.