General Manager - Syracuse, NY
About The Position
The General Manager leads a high-performing team and oversees the success of a Panera bakery-cafe. This role has full ownership of operations and makes strategic decisions to create a thriving team environment, deliver a welcoming guest experience, and ensure each shift runs successfully. The General Manager is responsible for staffing, scheduling, people and career development, performance management, training, succession planning, operational execution, guest satisfaction, compliance, workplace safety, costs, and inventory. The role also helps foster a culture of warmth, belonging, growth, and trust.
Requirements
- At least 18 years of age.
- Proven ability to drive positive results through strong business acumen.
- Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
- Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
- Ability to stand and walk for up to 6 hours.
- Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
- Any job offer is conditional upon the results of a background check.
Nice To Haves
- 3 or more years of restaurant General Manager experience.
- ServSafe certification, or ability to obtain it.
Responsibilities
- Lead the bakery-cafe team, including staffing plans, scheduling, people development, career development, performance management, training, and succession planning.
- Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
- Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
- Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Follow operational procedures and execute company strategies and initiatives.
- Ensure guests are delighted by the quality of food, service, and staff.
- Build relationships that encourage long-term guest loyalty.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
- Manage the bakery-cafe’s overall costs and inventory.
- Help build a culture of warmth, belonging, growth, and trust.
- Model Panera’s Guiding Values and Behaviors, including taking initiative, finding solutions, working as a team, celebrating success, and seeing the best in others.
Benefits
- Competitive pay and eligibility for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
