General Manager

Ulta Beauty, Inc. • Los Angeles, CA

3d • Onsite

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in accordance with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance, people, and processes, with the goal of delivering top-line sales growth and a strong guest experience. The role emphasizes operational excellence, sales and expense management, talent acquisition and development, and compliance with company procedures and standards.

The GM drives retail and service sales, guest loyalty, payroll performance, omnichannel results, and shrink reduction. They use forecasts, payroll budgets, reporting, and store audits to guide decisions, address issues, and maintain productivity. The role also includes serving guests with makeup applications, skincare analysis, and product demonstrations, while staying informed about industry trends and products.

The GM attracts, develops, and retains a diverse team; coaches managers and associates; supports training, succession planning, performance reviews, and individual development; and fosters collaboration, communication, inclusion, and engagement. They establish priorities, communicate company strategy, and lead the Guest Engagement Leader program.

The GM ensures compliance with company policies, dress code, safety, inventory control, cash management, and loss-prevention standards. They use company scheduling and task-management tools, support company initiatives and technology adoption, and communicate business trends, operational challenges, merchandise needs, and competitive information to field leadership.

This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and availability to close the store at least once per week. The GM attends corporate meetings and conferences, which may involve overnight stays and interstate travel. The role requires maintaining valid identification for airline travel. The posted pay range is $42.00–$58.00 per hour, with eligible associates also able to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; developing collaborative relationships; and influencing teams.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead store performance and promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to schedule associates, maximize productivity, meet sales and payroll goals, and complete workload on time.
• Address issues identified through financial and operational reporting, store visits, and audit results.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Partner with the District Manager and People Success to address policy violations and apply corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that encourages associate growth and engagement.
• Lead manager and associate development, including training, coaching, feedback, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training and ensure direct reports do the same.
• Share enterprise strategy with direct reports and set goals aligned with store goals.
• Promote teamwork, establish priorities, and provide clear direction alongside the management team.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools to schedule associates and prioritize store workload.
• Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting when needed.
• Support continuous improvement by communicating expectations and ensuring execution of company initiatives, technology, and store tasks.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed