General Manager

Domino's Franchise•Lake Forest, CA

About The Position

The General Manager is responsible for everything that happens during their shift, including staffing, paperwork, cost and inventory controls, cash control, food management, customer relations, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The role also involves maintaining company image and standards and providing great customer service. Domino’s describes the position as a fun and challenging opportunity to learn and grow, with opportunities to advance from store management to franchise ownership or corporate operations. Training and orientation are provided on the job. The posting also describes general store team-member duties and physical conditions, including operating equipment, stocking ingredients, preparing products, taking and processing orders, completing inventory and paperwork, and cleaning equipment and the facility. Duties may involve exposure to varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. The listed physical demands include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and frequent hand use. The posting includes delivery-specific duties and requirements, but does not state that these are specific requirements for the General Manager role.

Requirements

Ability to follow company policies and procedures and set an example for the crew.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Oversee everything that happens during the shift.
Manage staffing and complete paperwork.
Control costs, inventory, and cash.
Manage food and work to a schedule.
Maintain store image and adherence to standards.
Provide great customer service and manage customer relations.
Ensure attendance and punctuality.
Maintain store cleanliness.
Conduct marketing activities and support profitability.
Follow all policies and procedures and set an example for the crew.
Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; clean equipment and the facility.