General Manager

Arby's (DRM Arby's)•Janesville, IA

4d•$55,000

About The Position

The General Manager leads and supports the restaurant team to deliver strong customer service and a positive, welcoming experience. The role oversees staffing and scheduling, hiring and employee coaching, ordering and inventory, restaurant cleanliness and food safety, marketing execution, and operational performance. The General Manager reviews profit and loss results and progress toward goals with the District Manager, addressing problems as needed. The position also involves resolving customer issues and employee concerns and building positive relationships with customers and coworkers.

Requirements

Demonstrated desire for personal and professional development, including strong people-oriented relationship skills.
Ability to occasionally lift up to 50 pounds and use hands to prepare sandwiches.
Drive, determination, punctuality, and responsibility in working scheduled shifts.
3–5 years of experience leading a diverse team in a restaurant setting, or equivalent education.
Valid driver’s license, insurance, and an adequate driving record.
Ability to work flexible hours and independently with a variety of personalities.
Satisfactory background check and age 18 or older.
Ability to meet tight deadlines and work in a fast-paced environment.

Responsibilities

Inspire and support the team in providing excellent customer service.
Generate weekly schedules to ensure adequate restaurant staffing and a positive customer experience.
Maintain a positive culture for employees and customers through coaching, disciplinary measures, and hiring suitable applicants.
Oversee and participate in product ordering and inventory practices.
Maintain a clean restaurant and safe environment by following maintenance and food safety guidelines.
Support the team in developing the abilities and knowledge needed to meet customer needs.
Help diffuse and resolve customer issues and employee wellness concerns.
Ensure marketing plans are executed accurately and on time.
Review profit and loss statements and progress toward goals with the District Manager each period, and take action to solve problems.
Build positive relationships with customers and coworkers.