General Manager

Krispy Kreme•Fenton, MO

21d•Onsite

About The Position

The General Manager leads all operations at a Krispy Kreme retail location, overseeing production, sales, and human resources. The role develops and manages a professional team, works to maximize revenue, and supports customer and employee satisfaction. The General Manager must understand doughnut production, maintain product quality, and lead the shop with a commitment to teamwork and customer service.

Requirements

At least 4 years of management experience in a QSR or retail environment.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including holidays and weekends.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Authorized to work in the United States without sponsorship.
Travel requirement of 0–10%.

Responsibilities

Model customer-first behaviors in accordance with company standards.
Build a customer-focused team through coaching and performance management.
Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
Ensure store physical property is in good working condition.
Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
Achieve business plan objectives and profitability in accordance with the store operating plan and financial goals.
Demonstrate safety consciousness and promote store safety.
Maintain a high level of store sanitation and cleanliness.
Implement procedures to maximize efficiency and control variances in daily production and store performance.
Manage production processes and schedules to maintain product quality and output, and implement store quality-control procedures.
Coordinate production schedules to meet customer demand while minimizing labor hours.
Interface with corporate office personnel as needed.