General Manager

Community Choice Financial Family of Brands•Simpsonville, SC

20d•Onsite

About The Position

The General Manager leads store operations and is accountable for store performance, revenue growth, compliance, customer service, and brand loyalty. The role includes coaching and developing employees, managing lending and pawn transactions, safeguarding store assets, overseeing staffing and schedules, and maintaining store appearance. The position is full-time, in person, and requires regular attendance including weekends, with at least 40 hours per week. The role is based at TitleMax in Simpsonville, South Carolina, and offers an hourly rate of $19.25 plus eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Must complete a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members, including training them on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing and business-development efforts, including business partnerships, referrals, and community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including verification and documentation of cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, performance review, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure appropriate staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain the store's internal and external appearance, address basic facility needs, schedule maintenance, oversee the store planogram, and ensure promotional materials are properly displayed.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work effectively in a fast-paced, changing environment, handle multiple tasks, and complete additional duties as directed.
Maintain regular, in-person attendance on a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven company brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and support for family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year, increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Eligibility for performance bonuses.