General Manager

Courtyard - Wichita Falls•Wichita Falls, TX

About The Position

The General Manager at the Courtyard Marriott Wichita Falls leads daily hotel operations across all departments, driving operational excellence, maximizing profitability, and delivering exceptional guest experiences. The role executes strategic yield management to increase revenue, maintains Marriott brand standards, and develops a high-performing team dedicated to excellent hospitality. The General Manager oversees leadership and employee development, guest satisfaction, financial performance, and operational efficiency across areas including the front office, housekeeping, and maintenance. The role also requires occasional travel and involves physical activities such as standing and walking for extended periods, pushing, lifting up to 25 pounds, bending, reaching, stooping, using fingers and hands, kneeling, and crouching.

Requirements

Associate or bachelor’s degree in business, hospitality, or a related field.
Previous hotel management experience.

Responsibilities

Lead, inspire, and mentor a diverse team while cultivating collaboration, innovation, and accountability.
Set clear performance expectations and provide guidance to help team members achieve strong results.
Oversee service standards, personalized guest experiences, and prompt resolution of guest issues.
Identify opportunities to improve guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and meet budget goals.
Monitor financial performance and implement corrective actions as needed.
Oversee hotel operations, including the front office, housekeeping, and maintenance.
Implement best practices to uphold quality and safety standards.
Promote continuous learning and professional development, supporting team members in their roles and career advancement.