General Manager

Jushi • Pottsville, PA

4d

About The Position

The Dispensary General Manager is responsible for day-to-day retail operations, including staffing, training, scheduling, purchasing, visual merchandising, cash management, inventory management, and compliance. The role requires strong leadership and the ability to work effectively in a fast-paced environment while interacting with patients and team members to support a positive culture and patient experience.

The General Manager hires, develops, trains, and motivates the team; implements company programs and procedures; manages store scheduling and operations; maintains inventory and cash-handling accuracy; supports patient product guidance; and ensures compliance with applicable city and state regulations. The position also maintains store presentation and cleanliness, develops vendor relationships, addresses employee and customer concerns, supports events and team initiatives, and reports product issues to the appropriate leaders. Duties may change with or without notice.

Requirements

• High school diploma or GED required.
• Minimum of five years of combined experience in a dispensary, call center, retail, sales, hospitality, or customer service setting.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Excellent computer and technical skills, including experience with web browsers, retail point-of-sale systems, and credit card processing terminals.
• Strong critical-thinking, attention-to-detail, mathematical, language, and reasoning skills.
• Ability to add, subtract, multiply, and divide fractions and decimals, and handle high volumes of cash.
• Ability to work a flexible schedule that includes weekends and holidays.
• Ability to work additional time as business demands require.

Nice To Haves

• Associate or bachelor’s degree in any field preferred.

Responsibilities

• Hire and develop a team passionate about medical cannabis and customer service.
• Lead by example and support the company’s mission and positive culture.
• Mentor, motivate, and train employees through training sessions and performance reviews.
• Review, revise, and implement training materials and develop staff depth to support company initiatives.
• Follow established policies and procedures and execute company programs for customer service, staff management, patient and visitor management, inventory, cash handling, compliance, safety, and security.
• Identify and develop process improvements to support company growth.
• Schedule store staff to support revenue while controlling overhead costs.
• Perform daily inventory audits, record daily and monthly category sales, and ensure accuracy.
• Oversee end-of-month inventory reconciliations and promptly report discrepancies.
• Develop vendor relationships and maintain appropriate inventory levels.
• Ensure accurate front-of-house and back-of-house cash handling.
• Guide patients and employees on cannabis products, including selection, effects, potency, dosing, consumption methods, and administration.
• Handle employee and customer concerns and complaints diplomatically, coordinating with relevant company teams and managers.
• Maintain a comprehensive understanding of cannabis forms, chemical composition, effects, dosing, titration, consumption methods, and quality metrics.
• Maintain a professional appearance and conduct, and abide by city and state regulations.
• Receive deliveries, create purchase orders, and maintain accurate records.
• Complete daily and weekly duties assigned by the Dispensary Regional Manager.
• Maintain store neatness, organization, and cleanliness.
• Develop and set up merchandise displays in showcases and on the sales floor.
• Troubleshoot MJ Freeway, coupons, and patient issues diplomatically.
• Evaluate competing stores and gather information about merchandise style, quality, and prices.
• Support employee initiatives, team building, events, and specials.
• Report product-related issues and complaints to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real time.
• Work with the team to operate a clean, efficient, smooth, and compliant store while maintaining the company’s mission, values, and positive culture.
• Provide assistance, oversight, and coverage outside the assigned region as needed.

Benefits

• Benefit packages may include medical, dental, vision, life, short- and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED